Smart Customer Service Data Collection Interface
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Solution Overview
Problem
Smart customer service systems require users to input information multiple times, leading to inefficiencies in data collection due to the need for repeated questions and prolonged user interaction.
Innovation Solution
A data processing method and device that displays user input data in one section and outputs related sub-contents in another section, prompting users to input corresponding information at specific target positions, thereby reducing the need for multiple question outputs and improving efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the smart customer service system asks the user for information multiple times through multiple questions, then the user can provide detailed information, but the time required for information collection increases and efficiency decreases
Solution Approach 1:
The patent merges multiple separate questions into a single comprehensive input interface. Instead of asking users multiple sequential questions about their information needs, the system presents all required information fields simultaneously in one unified input section, allowing users to provide complete information in a single interaction cycle.
Solution Approach 2:
The patent transforms the sequential temporal dimension of multiple questions into a spatial parallel structure. All information fields are displayed and collected simultaneously in a multi-section layout rather than being asked one after another, changing the interaction from a time-based sequence to a space-based parallel arrangement.
2Ease of operation
If the smart customer service system outputs one question at a time, then the user can focus on each question individually, but the overall process becomes lengthy and inefficient
Solution Approach 1:
The patent segments the information collection interface into multiple distinct sections (first section, second section, third section), each handling different types of information. This segmentation allows users to focus on specific areas while seeing the complete structure, maintaining ease of operation through organized presentation while improving productivity by enabling simultaneous completion of all sections.
Data Source
AI summary
A data processing method includes obtaining a first input data of a user, the first input data being displayed in a first section and outputting a first content in a second section different from the first section based on the first input data. The first content includes a plurality of sub-contents. The plurality of sub-contents are based on phrases correlated with the first input data. The first content prompts for input corresponding contents at a plurality of target positions corresponding to the plurality of the sub-contents. The plurality of target positions are correlated with the phrases corresponding to the plurality of sub-contents.