Smart Dialogue Call Screening With Emotion and Identity Analysis
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing communication systems face issues such as missed calls due to no signal environments and excessive harassing calls, leading to inconvenience and information leakage, with a need for more professional and intelligent communication services.
Innovation Solution
A system and method for smart dialogue communication that includes a processor configured to perform operations like receiving dialogue requests, recording voice information, determining emotion types, and transmitting emotion types to responder terminal devices, along with converting voice messages to text messages and determining identity information, sentiment features, and generating suggestion information based on emotion analysis.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a transferring number is preset for call transfer, then call transfer functionality is provided, but calls may be missed when the transferring number is in a no signal environment
Solution Approach 1:
The patent introduces a cloud-based communication system as an intermediary between the user's terminal device and the transferring number. When the user initiates a call transfer request, the system transmits the request to a cloud server, which then establishes the call transfer without requiring continuous signal connection to the transferring number. This intermediary cloud system handles the call routing and maintains reliability even when signal availability is uncertain.
Solution Approach 2:
The system performs preliminary actions by pre-establishing communication channels with the cloud server before actual call transfer is needed. The user's terminal device maintains a connection to the cloud system, and call transfer requests are processed in advance through the cloud infrastructure. This preliminary setup ensures that when call transfer is actually required, the system can immediately route calls through the cloud without needing direct signal connection to the transferring number at the moment of transfer.
2Ease of operation
If call transfer functionality is provided, then communication convenience is improved, but information leakage and harassing calls increase
Solution Approach 1:
The patent implements feedback mechanisms where the cloud server receives and processes call transfer requests, and returns status information to the user's terminal device. The system provides feedback about call transfer status, allowing users to monitor whether their calls are successfully transferred. This feedback loop enables better control over call routing and helps prevent unintended call transfers that could lead to information leakage or harassing calls.
Solution Approach 2:
The system replaces direct mechanical call transfer mechanisms with a cloud-based software system. Instead of relying on direct terminal-to-terminal call routing that can be manipulated, the patent uses a cloud server to mediate all call transfer operations. This substitution of the call transfer mechanism with a controlled cloud system adds layers of security and control, reducing information leakage and harassing calls while maintaining ease of operation.
3Measurement precision
If voice information is processed through multiple conversion steps, then emotion and identity analysis is improved, but processing time and complexity increase
Solution Approach 1:
The patent segments the voice information processing into distinct functional modules: voice-to-text conversion, text feature extraction, emotion analysis, and identity recognition. Each module processes a specific aspect of the voice information independently, which allows for optimized processing of each function while maintaining overall efficiency. This segmentation enables parallel processing of different analysis tasks, reducing total processing time while maintaining high accuracy in emotion and identity recognition.
Solution Approach 2:
The cloud server acts as an intermediary that handles complex voice information processing. Instead of processing all voice analysis locally which would be computationally intensive and time-consuming, the patent uses the cloud server as an intermediary to perform sophisticated emotion and identity analysis. This intermediary approach distributes the processing load and leverages powerful cloud computing resources to achieve high measurement precision without excessive processing time delays.
Data Source
AI summary
Systems and methods for smart dialogue communication are provided. A method may include receiving, from a responder terminal device, a dialogue request configured to request a smart dialogue communication, wherein the dialogue request is associated with an incoming call request that is initiated by a requester via a requester terminal device and satisfies a smart dialogue condition determined by the responder terminal device; performing the smart dialogue communication with the requester terminal device associated with the requester; recording voice information associated with the smart dialogue communication; converting the voice information into the text information; and transmitting the text information to the responder terminal device.