Smart TV Remote Maintenance via Deferred Routine Execution
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Solution Overview
Problem
Existing remote maintenance methods for smart televisions often cause inconvenience to users by requiring immediate and prolonged connections for fault detection and resolution, which can be inefficient and disrupt the user's experience, especially when issues are complex or require monitoring over an extended time.
Innovation Solution
A remote maintenance method and system that allows for deferred maintenance routines to be created and executed at specified times, enabling monitoring and diagnostics without interrupting the user's experience, with parameters set for timing, log types, and notification preferences, allowing for background execution and minimizing user and technician time.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If remote agent connects to smart television to detect and resolve fault immediately, then fault resolution speed is improved, but user convenience deteriorates due to prolonged connection and TV unavailability
Solution Approach 1:
The system performs preliminary fault detection by monitoring log files and system parameters before the user experiences critical issues. The remote maintenance system proactively identifies potential problems and resolves them before they affect normal operation, eliminating the need for urgent remote connections and maintaining user convenience.
Solution Approach 2:
The smart television performs self-diagnosis by automatically monitoring its own log files and system parameters. The device can identify faults and trigger automated maintenance routines without requiring immediate remote agent intervention, reducing both resolution time and user inconvenience while maintaining service quality.
2Measurement precision
If remote agent monitors fault in real-time, then fault detection accuracy is improved, but time efficiency deteriorates due to extended monitoring duration
Solution Approach 1:
Instead of continuous real-time monitoring, the system implements periodic sampling of log files and system parameters at predetermined intervals. This approach maintains adequate fault detection accuracy by capturing fault conditions at regular intervals while dramatically reducing the total monitoring time and resource consumption compared to continuous monitoring.
Solution Approach 2:
The system pre-configures monitoring parameters and thresholds before operation begins. By establishing predetermined criteria for fault detection and setting up automated monitoring routines in advance, the system can quickly identify faults without requiring extended real-time analysis, thus improving detection efficiency while maintaining accuracy.
3Productivity
If remote maintenance is performed instantly, then service responsiveness is improved, but user experience deteriorates due to TV unavailability during maintenance
Solution Approach 1:
The smart television executes automated self-maintenance routines that resolve common faults without requiring the TV to be taken offline or user intervention. The system performs diagnostics and applies fixes in the background, maintaining service responsiveness while allowing continuous user access to the television for normal operations.
Solution Approach 2:
The system performs maintenance operations in advance during low-usage periods or before predicted high-demand times. By proactively resolving faults and updating systems before the user needs the television, the system maintains high responsiveness while ensuring optimal user experience with minimal disruption to normal usage.
Data Source
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AI summary
The present invention relates to a remote maintenance method for a smart television (1). The method comprises starting a remote access session (101) with a remote server (3), submitting an issue relating to the smart television (1) (102) to the server (3), assigning a category to the submitted issue (103), creating a maintenance routine (105) at the server (3) in accordance with the assigned category, and executing the routine on the smart television (1). The invention also extends to a remote maintenance system and computer program for performing the method.