Smartwatch Query Routing to Resolve Cloud Reply Gaps
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Solution Overview
Problem
In man-machine interaction systems, the cloud often fails to find appropriate replies, leading to degraded interaction quality and poor user experience due to inability to understand semantic meaning or provide personalized responses.
Innovation Solution
A method where a server sends query information to another terminal if it cannot obtain relevant reply information, allowing for multiple sources of reply information to be searched, thereby avoiding irrelevant answers and improving communication quality.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If the cloud performs semantic recognition and searches database for reply information, then the system can provide automated responses, but the cloud cannot find appropriate replies when the user needs personalized information or when semantic meaning cannot be understood
Solution Approach 1:
The patent introduces a terminal device as an intermediary between the user and the cloud database. When the cloud cannot find appropriate reply information, the terminal device receives the query from the user, forwards it to the cloud, and then presents multiple candidate replies to the user for selection. This intermediary approach allows the system to maintain automated processing while enabling human judgment to ensure reply accuracy for personalized or ambiguous queries.
Solution Approach 2:
The system dynamically adjusts its response strategy based on whether the cloud finds suitable reply information. When the cloud successfully retrieves relevant replies, the system provides automated responses directly. When the cloud fails to find appropriate replies, the system transitions to a semi-automated mode where the terminal device collects user-selected responses. This dynamic adaptation resolves the contradiction by flexibly switching between full automation and human-in-the-loop processing.
2Productivity
If the cloud searches only its own database for reply information, then the search process is simple and fast, but the cloud cannot provide personalized replies when the user queries information about relatives or personal matters
Solution Approach 1:
The terminal device serves multiple functions: it acts as a local storage unit for user information, a communication interface with the cloud, and a selection interface for the user. By making the terminal device multi-functional, the system can quickly search the cloud database while also accessing local user information and enabling personalized responses through user selection, thus resolving the contradiction between search speed and personalized capability.
Solution Approach 2:
The patent segments the reply information source into two parts: the cloud database for general knowledge and the terminal device for personalized user information. This segmentation allows the system to maintain fast cloud-based search for common queries while enabling personalized responses through terminal-based user input for specific personal matters, thereby balancing search productivity with adaptability.
3Stability of the object's composition
If the cloud provides generic replies from database when unable to understand semantic meaning, then the system maintains operational continuity, but the user experience deteriorates due to irrelevant answers
Solution Approach 1:
The patent implements a feedback mechanism where the terminal device receives query information from the user, attempts cloud-based semantic recognition, evaluates whether the retrieved replies are appropriate, and then presents multiple candidate replies to the user for selection. This feedback loop ensures system operational continuity by always providing a response path while improving user experience quality by allowing users to select relevant replies, preventing the delivery of irrelevant generic answers.
Solution Approach 2:
The system performs preliminary evaluation of cloud-retrieved replies before presenting them to the user. When the cloud returns reply information, the terminal device preliminarily assesses whether these replies are appropriate for the user's query context. If the preliminary evaluation deems the replies unsuitable, the system prepares alternative handling (presenting multiple candidates for user selection), thus maintaining operational continuity while preventing poor user experience from irrelevant answers.
Data Source
AI summary
In one embodiment, a smartwatch includes a processor and a memory storing instructions to be executed in the processor. The instructions are configured to cause the processor to obtain input comprising voice information; determine whether the voice information comprises interrogative keyword; and determine that the voice information is interrogative information in response to determining that the voice information comprises interrogative keyword. The instructions are configured to cause the processor to determine whether reply information corresponding to the interrogative information can be obtained from a memory of the smartwatch; and send the interrogative information to a server through a wireless network in response to determining that the reply information corresponding to the interrogative information cannot be obtained from the memory of the smartwatch. The instructions are further configured to cause the processor to receive reply voice information sent by the server, and play the reply voice information.