SMS Conversion Rate Processor for Delivery Quality Detection

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Solution Overview

Problem

Current methods for detecting SMS delivery quality issues are flawed due to false delivery reports from destination networks and high costs associated with third-party SIM routing solutions, which do not accurately represent actual delivery quality and are costly per SMS message.

Innovation Solution

A system and method for determining the conversion rate of SMS delivery channels by monitoring successful user actions within a timeout period, calculating a current conversion rate, and comparing it to a historical reference rate to flag and reroute messages when quality falls below a threshold, using a conversion rate processor and routing system.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If delivery reports are provided by the destination network, then delivery quality measurement is enabled, but the reports may be false and inaccurate

Engineering Contradiction:
Improvedelivery quality measurement accuracyVSAvoidreport accuracy
Core Design Contradiction:
Measurement precisionVSReliability

Solution Approach 1:

The patent introduces a conversion rate processor as an intermediary component that sits between the routing system and the destination network. This processor independently monitors SMS message conversions by receiving message content, tracking user actions (clicks, responses), and calculating actual conversion rates. This intermediary mechanism bypasses the unreliable delivery reports from destination networks and provides accurate, verified conversion data through direct observation of user behavior.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Reliability

If third-party SIM routing is used for delivery quality detection, then real-time detection is enabled, but the cost per SMS message becomes extremely high

Engineering Contradiction:
Improvedelivery quality detection capabilityVSAvoidcost per SMS message
Core Design Contradiction:
ReliabilityVSLoss of energy

Solution Approach 1:

The system implements self-service by having the conversion rate processor monitor and track conversion rates using the actual SMS message content and user response data that naturally flows through the system. Instead of requiring expensive third-party SIM cards to inject test messages, the system autonomously collects conversion data from real user interactions with delivered messages, eliminating the need for external testing infrastructure and reducing cost per message to near zero.

Inventive Principle:
Principle #25Self-service

3Measurement precision

If third-party SIM cards are used for testing, then delivery quality can be measured, but the SIM cards can be detected and routed with higher quality than standard traffic

Engineering Contradiction:
Improvedelivery quality measurementVSAvoidrepresentativeness of test results
Core Design Contradiction:
Measurement precisionVSReliability

Solution Approach 1:

The patent extracts the quality measurement function from external third-party SIM cards and relocates it to an internal conversion rate processor within the routing system. This processor monitors conversions of actual user messages without requiring external test infrastructure. By taking out the testing mechanism from the external environment and embedding it within the system, the patent eliminates the detection problem where external SIM cards are identified and given preferential routing, ensuring that measurements reflect true standard traffic quality.

Inventive Principle:
Principle #2Taking out (Extraction)

4Speed

If delivery reports are monitored in real-time, then timely remedial measures can be implemented, but many delivering channels do not provide any form of delivery reporting

Engineering Contradiction:
Improveresponse time for quality issuesVSAvoidcompatibility with delivering channels
Core Design Contradiction:
SpeedVSAdaptability or versatility

Solution Approach 1:

The conversion rate processor is designed with universal functionality that works across all delivering channels regardless of whether they provide delivery reports. It performs multiple functions: receiving SMS messages from the routing system, tracking user conversions independently, calculating conversion rates, and triggering remedial actions. This multi-functional design makes the system adaptable to any channel type (SMS, MMS, email, push notifications) without requiring channel-specific delivery reporting infrastructure.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS10440528B2System and method for determining conversion rate for short message service (SMS) messaging
Publication Date: 2019.10.08 SYNIVERSE TECHNOLOGIES LLC
  • US10440528B2 patent drawing
  • US10440528B2 patent drawing
  • US10440528B2 patent drawing

AI summary

A method for detecting SMS messaging service interruptions by classifying SMS messages as delivered or undelivered based upon the receipt of a successful conversion message within a predetermined time period. A current conversion rate is calculated for each network operator partner and destination network pair and the current conversion rate is compared against a reference conversion rate to identify a decrease in the conversion rate of the SMS messages. If the conversion rate decrease exceeds a predefined value, the channel between the network operator partner and the destination network pair is flagged and subsequent SMS messages are routed to end users via an alternative destination network.