SMS-Based GETS Call Setup With Voice Biometric Authentication
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Solution Overview
Problem
The setup of emergency telecommunications services like GETS is prone to user error during high-stress situations due to the need to enter multiple digits, such as a 12-digit PIN and a 10+ digit destination number, which can hinder call completion during network congestion.
Innovation Solution
A SMS-based interface for GETS that allows users to initiate calls by entering a short code and a voice passphrase, which is authenticated via voice biometrics, reducing the need for manual digit entry and enhancing authentication efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users enter multiple digits manually (12-digit PIN and 10+ digit destination number), then authentication and call routing can be performed, but user error increases and call completion probability decreases during high-stress situations
Solution Approach 1:
The patent replaces manual mechanical digit entry with automated voice-activated authentication. Instead of requiring users to physically input a 12-digit PIN and destination number, the system uses voice recognition to capture and process these digits automatically, reducing physical interaction complexity during high-stress situations
Solution Approach 2:
The system performs self-service authentication by automatically capturing, processing, and validating the PIN and destination number through voice recognition without requiring manual user input. The system handles the entire authentication process autonomously once voice activation is initiated
2Reliability
If users manually enter authentication codes and destination numbers, then call setup can be completed, but the process becomes error-prone during network congestion and high-stress responses
Solution Approach 1:
The patent substitutes manual typing and keypad entry with voice-activated digital capture. The system uses voice recognition technology to automatically transcribe and process authentication codes and destination numbers, eliminating the time-consuming and error-prone manual entry process during emergency responses
Solution Approach 2:
The system performs preliminary voice capture and processing actions before call setup is finalized. By capturing and validating the PIN and destination number through voice recognition in advance, the system prepares authentication data beforehand, reducing overall call setup time and improving accuracy during high-stress situations
Data Source
AI summary
Techniques and architecture described herein provide an efficient manner in which to interface with an emergency telecommunications service such as, for example, Government Emergency Telecommunications Service (GETS), from a mobile communication device using a short message service (SMS) embedded application on the mobile communication device to initiate and optimize an emergency telecommunications service call set up. A user opens a native SMS application on their mobile communication device. The user then enters a short code, e.g., GETS, as the destination number of a SMS message. In the SMS message body, the user enters the destination phone number of the party the user is attempting to reach. The user is verified by, for example, a voice biometric passphrase. Upon verification, the user may be connected to destination phone number.