SMS Queue Server for Radio Audience Interaction
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Solution Overview
Problem
Existing communication systems for radio stations, such as telephone-based and internet-based methods, are limited in the number of audience members who can participate in events like contests, and require manual response from operators, restricting participation and efficiency.
Innovation Solution
A system and method using SMS communications from portable devices, where a server receives and automatically manages responses, assigns numbers, and generates replies, allowing for real-time statistical analysis and demographic data correlation, enabling multiple participants without manual operator intervention.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If telephone-based communication systems are used for audience participation, then real-time interaction is enabled, but the number of participants is limited by the number of telephone lines and queue capacity
Solution Approach 1:
The patent introduces an SMS message queue as an intermediary mechanism between audience members and the radio station. Instead of direct telephone connections, messages are queued and processed systematically, allowing unlimited participation while maintaining manageable system complexity through automated processing.
Solution Approach 2:
The system creates copies of communication channels through the SMS queue mechanism. Multiple audience members can submit messages simultaneously without requiring multiple physical telephone lines, as each message is copied into the queue for sequential processing.
2Productivity
If internet-based email systems are used for audience communication, then unlimited participation is possible, but manual response requirement and email access requirement reduce efficiency and accessibility
Solution Approach 1:
The system implements automated self-service through the SMS queue processing mechanism. Messages are automatically queued, numbered, and processed without requiring manual operator intervention for each message, eliminating the manual response bottleneck while maintaining ease of access through simple SMS submission.
Solution Approach 2:
The patent changes the communication parameter from email-based to SMS-based, allowing participation without email access requirements. This parameter change maintains unlimited accessibility while improving response efficiency through automated queue processing.
3Quantity of substance
If manual operator response is used for each audience message, then personalized interaction is achieved, but the number of participants is limited by operator capacity
Solution Approach 1:
The system performs preliminary actions by automatically queuing and numbering messages before operator review. This preliminary processing organizes messages in advance, allowing operators to efficiently review pre-numbered messages rather than handling unorganized incoming communications, thereby increasing processing capacity without sacrificing personalized interaction.
Data Source
AI summary
A system and method for communicating with an audience. The system includes a radio transmitter that transmits a first communication to a plurality of audience members. A server receives a plurality of short message service communications, wherein each of the plurality of short message service communications is transmitted from a portable communication device in reply to the first communication. A display operably coupled to the server automatically displays each of the plurality of short message service communications.