SMS Routing System Using IICN for Two-Way Mobile-Computer Communication
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Solution Overview
Problem
Businesses have been reluctant to adopt SMS communications due to its incompatibility with mass customer service communication systems, as existing technologies do not facilitate efficient two-way real-time communication between mobile devices and desktop computers.
Innovation Solution
A system that enables two-way real-time communication between mobile devices and desktop computers by scanning text messages for keywords, forwarding them to appropriate entities, and converting the conversation into an online chat system, using Individual Identity Code Numbers (IICNs) to establish connections similar to phone system networks, allowing for text auto-response, transfer, and forwarding.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If businesses use traditional SMS communication systems, then mobile device communication is enabled, but integration with desktop computer-based customer service systems is not achieved
Solution Approach 1:
The patent introduces an intermediary system that receives SMS messages on mobile devices, converts them to email format, and forwards them to desktop computers. This intermediary translation layer enables communication between mobile and desktop systems without requiring direct integration, thus improving adaptability while managing complexity.
Solution Approach 2:
The patent replaces the traditional mechanical/technical integration approach with a conceptual substitution: treating SMS messages as email-compatible data. By leveraging the existing email infrastructure and protocols, the system achieves integration without complex direct SMS-desktop connections.
2Productivity
If manual handling of text messages is used, then individual message processing is accurate, but processing speed cannot handle millions of daily messages
Solution Approach 1:
The patent implements automated self-service mechanisms where the system automatically receives, converts, routes, and responds to SMS messages without human intervention. Email auto-responders and automated routing systems handle millions of messages daily, dramatically increasing productivity while reducing operational complexity through standardization.
Solution Approach 2:
The patent changes the operational parameters of message handling by converting messages from manual processing mode to automated electronic routing mode. This parameter change enables the system to handle volumetric throughput of millions of messages while maintaining ease of operation through standardized automated protocols.
3Adaptability or versatility
If text messages are converted to email format, then desktop computer integration is achieved, but real-time two-way communication capability is reduced
Solution Approach 1:
The patent maintains continuous two-way communication by implementing automated email auto-responders that immediately reply to incoming messages. This continuous automated action ensures that while messages are converted between formats, the communication loop remains uninterrupted and real-time, preventing time loss despite format translation.
4Productivity
If keyword scanning and forwarding is implemented, then message routing efficiency is improved, but system processing complexity increases
Solution Approach 1:
The patent segments the message processing system into distinct functional modules: keyword scanning, message filtering, routing determination, and forwarding. This segmentation allows each module to perform its specific function efficiently while keeping the overall system manageable through modular architecture, improving routing efficiency without overwhelming complexity.
Data Source
AI summary
A process and system allowing mobile users to initiate a two-way text message (SMS) conversation with a subscriber's computer. The steps consist of using a mobile user's mobile device to send a SMS containing a keyword and short code to a Short Message Service Center (SMSC), receiving an SMS reply containing an Individual Identification Code Numbers (IICN) which establishes two-way SMS communication between mobile user and business/subscriber. The invention further establishes IICN network which allows businesses to create-a SMS network, previously only available with voice phone networks, providing the Mobile User with the options of auto SMS replay, SMS conversation transfer, or interactive two-way SMS communication with a live SMS operator.