Social Network Brand Management System with Analytics

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Brand managers face challenges in collating and making sense of data from various social networks to gauge brand perception and identifying relevant content for marketing purposes, due to differing usage paradigms across platforms like Facebook and Twitter.

Innovation Solution

A system and method for automated brand management using social media, which collects data from multiple social networks, analyzes it to assess brand performance, and provides recommendations through a user interface, optimization software, and content curation processes to achieve specific goals, including identifying influencers and audience engagement strategies.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If brand managers manually collate and analyze data from multiple social networks, then they can understand brand perception, but the process becomes time-consuming and complex due to different usage paradigms across platforms

Engineering Contradiction:
Improvebrand perception understandingVSAvoiddata collation time
Core Design Contradiction:
Loss of informationVSLoss of time

Solution Approach 1:

The system segments data collection and analysis by social network platform, with platform-specific crawlers and processing rules for each network (Facebook, Twitter, LinkedIn, etc.). This allows efficient handling of platform-specific paradigms while maintaining overall brand perception analysis across all networks simultaneously.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent introduces an intermediary processing layer that standardizes data from different social networks into a common format. This intermediary system translates platform-specific data structures and usage paradigms into unified brand perception metrics, eliminating the need for manual adaptation to each platform.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Measurement precision

If brand managers manually identify relevant content for marketing purposes, then they can select appropriate content, but the process becomes inefficient and difficult at scale across multiple platforms

Engineering Contradiction:
Improvecontent selection accuracyVSAvoidcontent identification speed
Core Design Contradiction:
Measurement precisionVSProductivity

Solution Approach 1:

The system implements feedback loops where content performance data from social networks is continuously analyzed and fed back into the selection process. This allows the system to learn from past successful content and automatically identify high-potential content for marketing purposes, improving both accuracy and speed.

Inventive Principle:
Principle #23Feedback

Solution Approach 2:

The patent enables automated self-service content identification and selection through algorithms that autonomously evaluate, rank, and select relevant content based on predefined marketing criteria. This eliminates manual content review while maintaining high selection quality through machine learning and automated analytics.

Inventive Principle:
Principle #25Self-service

3Adaptability or versatility

If the system integrates data from multiple social networks and channels, then it provides comprehensive brand insights, but the system complexity increases

Engineering Contradiction:
Improvemulti-platform coverageVSAvoidsystem architecture complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent implements a universal data processing architecture that handles multiple social network platforms through a common framework. The system uses standardized interfaces and processing pipelines that can accommodate different platforms without requiring separate complex systems for each network, achieving multi-platform coverage through universal design.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS10102535B2System and method for brand management using social networks
Publication Date: 2018.10.16 EXPERTVOICE INC
  • US10102535B2 patent drawing
  • US10102535B2 patent drawing
  • US10102535B2 patent drawing

AI summary

A system for brand management using social networks comprising an application server, social network crawler software modules, third party service integration software modules, an analytics server, a report generator, a search engine, a behavioral analysis engine, a recommendation engine, and a database. A user registers and provides data pertaining to a brand. Upon retrieving content from a plurality of social networks pertaining to the brand, the analytics server module analyzes the content to a content value specific to the brand among members of the social networks. The behavioral analysis engine obtains content elements generated by a first member a social network and analyzes the first member's behavior to compute an audience value of the first member. The report generator prepares reports specific to the brand, the reports comprising at least indicia of content value, indicia of audience value, and recommendations for improving member engagement with the brand.