Enterprise Social Network Performance Evaluation Module

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Solution Overview

Problem

Conventional database management techniques in cloud computing environments fail to effectively capture and utilize evaluative information from social network interactions, leading to inefficient, untimely, and incomplete performance evaluations of users, particularly in enterprise settings.

Innovation Solution

Implementing a performance management platform integrated with an enterprise social network, where automatic detection of recognition keywords and pattern recognition processes identify evaluative comments, prompting users to create performance recognition records, and incorporating these into user profiles and performance summaries.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If conventional database management techniques are used, then system simplicity is maintained, but performance evaluation completeness and timeliness deteriorate

Engineering Contradiction:
Improveperformance evaluation completenessVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent merges the social network platform with the performance management system by integrating the evaluation module directly into the social network infrastructure. This allows the system to capture evaluative information from social interactions automatically, improving performance evaluation completeness without requiring separate complex evaluation systems.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The social network platform is enhanced to serve dual purposes: general communication and performance evaluation. The evaluation module enables the same platform to automatically detect, capture, and process evaluative information from social interactions, making the system multi-functional while maintaining simplicity.

Inventive Principle:
Principle #6Universality (Multi-functionality)

2Productivity

If manual report generation is used, then user control is maintained, but evaluation timeliness and efficiency deteriorate

Engineering Contradiction:
Improveevaluation efficiencyVSAvoidevaluation timeliness
Core Design Contradiction:
ProductivityVSLoss of time

Solution Approach 1:

The evaluation module operates autonomously to detect, capture, and process evaluative information from social network interactions without requiring manual intervention. The system automatically identifies relevant comments, determines their evaluative nature, and integrates them into performance records, significantly improving evaluation efficiency and timeliness.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The evaluation module continuously monitors social network interactions in real-time, automatically capturing evaluative information as it occurs. This continuous operation ensures that performance evaluation is timely and efficient, eliminating the delays associated with manual report generation and submission.

Inventive Principle:
Principle #20Continuity of useful action

3Loss of time

If automatic evaluation detection is implemented, then evaluation timeliness improves, but system complexity increases

Engineering Contradiction:
Improveevaluation timelinessVSAvoidsystem complexity
Core Design Contradiction:
Loss of timeVSDevice complexity

Solution Approach 1:

The evaluation module extracts and isolates evaluative information from the broader social network data stream. By specifically targeting and separating evaluative comments from general social interactions, the system can process only the relevant information automatically, improving timeliness without requiring complex analysis of all social network data.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The evaluation module acts as an intermediary layer between the social network platform and the performance management system. It receives social network data, filters and processes evaluative information, and translates it into performance records, simplifying the overall system architecture while enabling automatic evaluation.

Inventive Principle:
Principle #24Intermediary (Mediator)

4Reliability

If comprehensive social network monitoring is implemented, then evaluation completeness improves, but information processing complexity increases

Engineering Contradiction:
Improveevaluation completenessVSAvoidinformation processing complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The evaluation module applies specialized processing only to specific portions of social network data that contain evaluative information. Rather than processing all social network data uniformly, the system identifies and processes only the relevant evaluative comments, maintaining completeness while reducing processing complexity.

Inventive Principle:
Principle #3Local quality

Solution Approach 2:

The system performs partial action by focusing automatically only on the extraction and processing of evaluative information from social network interactions, rather than processing all social network data. This selective approach ensures comprehensive capture of evaluative content while minimizing unnecessary processing complexity.

Inventive Principle:
Principle #16Partial or excessive action

Data Source

PatentUS12038992B2Suggesting actions for evaluating user performance in an enterprise social network
Publication Date: 2024.07.16 SALESFORCE INC
  • US12038992B2 patent drawing
  • US12038992B2 patent drawing
  • US12038992B2 patent drawing

AI summary

Disclosed are some examples of systems, methods, and computer program products for suggesting actions for evaluating user performance in a social networking system. In some implementations, textual input of a social media message is processed. The processing can include determining that data of the textual input indicates an evaluation of performance of a user of the social networking system. A prompt can be displayed, requesting submission of information evaluating performance of the user. A performance evaluation record can be generated or updated in a database to store the evaluating information in association with an identification of the user, and an indication of the evaluating information can be shared in a feed of the social networking system.