Software Call Management for Simultaneous Voice Routing
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Solution Overview
Problem
Existing hardware-based communication systems for managing multiple simultaneous voice conversations are cumbersome and lack flexibility in managing and routing voice communications independently and dynamically.
Innovation Solution
A computer-implemented method utilizing a specialized call management client software application that enables independent and dynamic management of multiple voice communications over a computer network, allowing users to initiate, maintain, and manage voice communications through specialized graphical user interfaces with real-time control options, encryption, and data mining capabilities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If hardware-based communication systems (turrets) are used to manage multiple simultaneous voice conversations, then voice communications can be routed and managed, but the system becomes cumbersome and lacks flexibility in independent and dynamic management of each conversation
Solution Approach 1:
The patent replaces the mechanical hardware-based turret system with a software-based call management client application that runs on computer devices. This software application provides the same voice communication routing and management functions through digital means, eliminating the physical complexity of hardware turrets while maintaining full functionality for managing multiple simultaneous conversations with enhanced flexibility and adaptability.
2Ease of operation
If traditional hardware turrets with microphones and speakers are used, then voice communications can be handled, but real-time independent control and dynamic routing of each conversation is difficult to achieve
Solution Approach 1:
The call management client application serves multiple functions within a single software platform: it handles voice communication routing, provides real-time control interfaces, manages multiple simultaneous conversations, and enables dynamic routing decisions. This multi-functional software solution consolidates what would otherwise require separate hardware components, making real-time independent control of each conversation straightforward while reducing overall system complexity.
3Productivity
If multiple hardware devices are deployed for each user to manage numerous simultaneous conversations, then communication capacity increases, but system complexity and cost increase proportionally
Solution Approach 1:
The patent uses software instances (copies) of the call management client application running on existing computer devices to provide multiple simultaneous conversation management capabilities. Instead of requiring additional hardware devices for each conversation channel, the system creates software-based virtual channels that can be multiplied without proportionally increasing hardware complexity or cost, thereby maintaining high productivity while minimizing device complexity.
Data Source
AI summary
In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.