Software Diagnostics Tool Consolidating Scattered Error Logs
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Solution Overview
Problem
Complex software systems with integrated support platforms and applications pose challenges in quickly and effectively diagnosing and addressing faults due to scattered error logs across various locations, making it difficult to identify and resolve issues efficiently.
Innovation Solution
A diagnostics tool that collects context and configuration information from software systems, retrieves error data from log interfaces, and stores it in a database to generate an error report, which can include recommendations based on a ruleset or AI, facilitating rapid issue resolution by displaying errors directly where they can be analyzed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If error logs are distributed across various locations in complex software systems, then comprehensive error coverage is achieved, but diagnostic speed and efficiency deteriorate
Solution Approach 1:
The patent merges error logs from multiple distributed locations into a single consolidated error report that is displayed directly in the user interface. The diagnostic tool collects error data from various software systems and support platforms, combines them into one unified report, and presents it to the user, eliminating the need to manually search through scattered log files across different systems and locations.
2Loss of information
If manual collection of error data from multiple systems is performed, then comprehensive error information is obtained, but operational complexity increases
Solution Approach 1:
The diagnostic tool performs self-service by automatically collecting error data from multiple software systems and support platforms without requiring manual intervention. The tool autonomously queries configured systems, retrieves error logs, processes the data, and generates the consolidated error report, eliminating the need for users to manually gather information from various sources.
Solution Approach 2:
The diagnostic tool is designed with multi-functionality to handle various types of software systems and support platforms through a unified interface. It can collect error data from diverse sources using standardized log interfaces, process different error formats, and generate a universal error report that consolidates information from heterogeneous systems into a single comprehensive view.
3Measurement precision
If error logs are scattered across multiple locations, then detailed error analysis is possible, but communication efficiency between users and support staff deteriorates
Solution Approach 1:
The consolidated error report acts as an intermediary that bridges the gap between distributed error sources and users or support staff. Instead of requiring direct access to multiple scattered log files, the error report consolidates and presents relevant error information in a unified format that can be easily communicated and analyzed, improving communication efficiency while preserving error analysis capabilities.
Data Source
AI summary
A diagnostics tool aids in the efficient collection of relevant error data for addressing faults in connected software systems. Context information is collected from a software system that is being displayed. Configuration of the software system is collected, and used to identify relevant connected software systems. Error data is collected via respective log interfaces from the error logs of the software system being displayed, and relevant connected systems. The context, configuration, and error data is stored in a database. Based at least upon the configuration information, a query is formulated and posed to the database. A corresponding query result is received and processed to return an error report to a user interface, for inspection (e.g., by a user or a support staff member). Certain embodiments may further generate an appropriate recommendation based upon the query result. The recommendation may be generated with reference to a stored ruleset and/or artificial intelligence.