Software Operator Switchboard for Telephony
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Solution Overview
Problem
Conventional hardware-based Public-Switched Telephone Network (PSTN) and Voice over Internet Protocol (VoIP) managed switchboards require complex message processing, limiting functionality and increasing costs due to the need for expensive hardware.
Innovation Solution
A software-based operator switchboard system that reduces complex messages to simpler subsets, enabling easier processing and transmission, replacing hardware with software to provide improved functionality and flexibility, and eliminating the need for expensive hardware equipment.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If hardware-based switchboards are used, then system reliability is maintained, but device complexity and cost increase
Solution Approach 1:
The patent replaces the mechanical hardware-based switchboard system with a software-based implementation running on computer systems. The operator switchboard functionality is transformed from hardware circuits to software applications, eliminating complex hardware while maintaining system reliability through software-based call management and control mechanisms.
Solution Approach 2:
The invention creates a software copy of the hardware switchboard functionality. Instead of physical hardware components, the patent implements virtual switchboard operations through software that replicates call switching, operator control, and telephony management functions, thereby reducing device complexity while preserving reliability.
2Adaptability or versatility
If complex SIP messages are processed, then comprehensive functionality is achieved, but processing time and system complexity increase
Solution Approach 1:
The patent extracts and separates the essential operational functionality from the complex SIP messaging protocol. By identifying and implementing only the necessary call control functions in software, the system eliminates unnecessary message processing steps while maintaining comprehensive telephony functionality, thereby reducing processing time.
Solution Approach 2:
The invention segments the complex SIP message processing into distinct software-based functional modules. Each module handles specific aspects of call management independently, allowing for more efficient processing and reducing overall system complexity while maintaining adaptability and versatility.
3Stability of the object's composition
If hardware equipment is used, then system stability is ensured, but cost and accessibility increase
Solution Approach 1:
The patent substitutes expensive hardware equipment with software implementations running on standard computer systems. This replacement dramatically reduces manufacturing costs and improves accessibility while maintaining system stability through robust software architecture and reliable call management protocols.
Solution Approach 2:
The invention employs software-based components that can be deployed, modified, and updated more economically than hardware. The software switchboard can be implemented on readily available computer systems, reducing the need for expensive specialized hardware while maintaining system stability through software reliability measures.
Data Source
AI summary
A system and computer program product for providing a software-based operator switchboard for a phone system provide improved functionality, with greater simplicity, than conventional techniques. A telecommunications system may comprise an operator switchboard computer system displaying and receiving input with a graphical user interface indicating an operation to be performed by an end-user device, generating a first message in a first message format based on the received input, and transmitting the message to a server computer system, and a server computer system receiving the first message from the first computer system, translating the first message from the first message format to form at least one second message in a second message format, and transmitting the second message to perform the operation to be performed by at least one end-user device. Messages may also be transmitted from end-user devices to the server computer system, translated, and transmitted to the operator switchboard computer system.