Speech Recognition Dialing from Voice Mail
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Solution Overview
Problem
The time-consuming and error-prone process of transcribing telephone numbers from voice mail messages to initiate return calls, especially in mobile or portable settings where writing tools are not readily available, poses a significant inconvenience and safety hazard.
Innovation Solution
A system and method that utilize speech recognition technology to automatically extract and store telephone numbers from audio data, allowing users to initiate calls or store numbers without manual transcription, using processors and machine-readable storage media to interpret audio signals and perform mathematical operations, enabling voice-controlled dialing through a speech recognition application.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual transcription of telephone numbers from voice mail is used, then the return call can be initiated, but the process is time-consuming and error-prone
Solution Approach 1:
The patent replaces the mechanical manual transcription process with an automated speech recognition system. The speech recognition application program automatically converts spoken telephone numbers in voice mail messages into text format, eliminating the need for manual writing or transcription and significantly reducing the time required to initiate return calls.
Solution Approach 2:
The system enables self-service by automatically extracting and storing telephone numbers from voice mail messages without requiring user intervention. The speech recognition system processes the voice mail content autonomously, identifies telephone numbers, and makes them available for dialing, allowing users to simply press a button to initiate the return call.
2Ease of operation
If manual transcription is performed in mobile settings, then the return call can be initiated, but safety hazards increase due to lack of writing tools
Solution Approach 1:
The patent replaces the mechanical requirement for physical writing tools with an electronic speech recognition system. Instead of needing pencil or paper that may not be available in mobile settings, the system uses the telephone's built-in speech recognition capabilities to capture and process telephone numbers, eliminating safety hazards associated with manual transcription in mobile environments.
Solution Approach 2:
The speech recognition application program acts as an intermediary between the voice mail message and the dialing function. It captures the telephone number spoken in the voice mail, converts it to text, stores it temporarily, and then passes it to the dialing system, eliminating the need for manual transcription and the associated safety hazards.
3Extent of automation
If speech recognition technology is implemented, then automatic dialing is enabled, but device complexity increases
Solution Approach 1:
The speech recognition application program is designed to perform multiple functions: it processes voice mail messages, identifies and extracts telephone numbers, stores them temporarily, and initiates dialing. This multi-functionality consolidates what could be separate complex systems into a single integrated application, reducing overall device complexity while maintaining high automation.
Solution Approach 2:
The system creates a temporary digital copy of the telephone number extracted from the voice mail message. This copied information is stored in memory and can be reused for dialing without requiring the original voice mail to be replayed or manually transcribed, simplifying the automation process and reducing the complexity of data handling.
Data Source
AI summary
A system and method of dialing a telephone number included in a voice mail or telephone conversation, including recognizing a telephone number present in the speech received by a telephone apparatus from a stored message, an automated voice response system, or a live conversation is described. The system interprets a user-spoken command to select a recently received telephone number and formulate a dialing sequence to connect the user to the selected telephone number. The associated voice mail, automated response or live conversation may be placed on hold, disconnected, or conferenced with the number selected.