Split Help Overlay UI for Personalized Suggestions and Chat
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Solution Overview
Problem
Existing user interfaces require users to navigate through multiple screens to find relevant help or search topics, consuming excessive computing resources and lacking efficiency due to non-tailored FAQs for individual users.
Innovation Solution
A user interface element is presented with a first portion extending downward from the top of the display and a second portion extending upward from the bottom, including interaction elements and a virtual keyboard, with a gap in between, allowing for tailored suggestions based on user account information and enabling real-time agent communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If users navigate through multiple screens to find help topics, then comprehensive help information can be provided, but computing resources are excessively consumed and efficiency is reduced
Solution Approach 1:
The patent extracts the most relevant help information and suggestions from the comprehensive help system and presents them directly in a popup overlay on the current screen. This eliminates the need for users to navigate through multiple screens to find help topics, providing immediate access to relevant information while consuming fewer computing resources.
Solution Approach 2:
The system performs preliminary analysis of user account information, recent activity, and context to pre-select and display the most relevant help topics and suggestions before the user even searches for them. This preliminary action reduces the need for extensive searching and navigation, improving efficiency while maintaining comprehensive help availability.
2Adaptability or versatility
If standard FAQs are provided to all users, then comprehensive coverage is achieved, but personalization and relevance to individual users are lost
Solution Approach 1:
The patent applies local quality by customizing the help content displayed to each user based on their specific account information, recent activity, and context. Instead of providing uniform FAQs to all users, the system tailors the suggestions and help topics to match each user's specific needs and situation, making the help information both personalized and highly relevant.
Solution Approach 2:
The system uses feedback from user account information, recent interactions, and behavior patterns to dynamically adjust and personalize the help content presented. This feedback mechanism ensures that the help information adapts to each user's specific context, improving both personalization and relevance while maintaining comprehensive coverage.
3Loss of information
If a full-screen help interface is displayed, then all help content is accessible, but display space for real-time conversations is reduced
Solution Approach 1:
The patent segments the help interface into a compact popup overlay that displays only the most relevant help topics and suggestions. This segmented approach provides essential help information without requiring a full-screen interface, thereby preserving display space for real-time conversations while maintaining accessibility to help content.
Solution Approach 2:
The system displays partial help information - specifically the most relevant suggestions and topics - rather than presenting all available help content at once. This partial action approach provides sufficient help guidance without occupying excessive display space, allowing real-time conversations to continue with adequate visibility.
Data Source
AI summary
In some implementations, a system may transmit a first set of user interface (UI) data indicating a UI having a first interaction element. The system may receive interaction data indicating a user interaction with the first interaction element. The system may determine one or more suggestions to provide based on one or more factors related to account information associated with a user account. The system may transmit a second set of UI data associated with a UI element and that may indicate a first portion, extending downward from a top of a display of the user device, that may include one or more second interaction elements corresponding to the suggestions, and a second portion extending upward from a bottom of the display and including a virtual keyboard. An intermediate portion of the UI may be exposed through a gap between the first and second portions of the UI element.