SRE Agent for Remote Software Diagnostics and Remediation
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Solution Overview
Problem
Traditional techniques for performing diagnostics, updates, remediation, and other maintenance-related tasks for software products in virtualized computing environments are often inefficient or ineffective, overwhelming on-site maintenance staff with problematic issues.
Innovation Solution
The provision of site reliability engineering as a service (SREAAS) allows for remote delivery of SRE services to software products, utilizing an SRE agent installed on-premises that can be updated and managed to automate tasks such as issue remediation, monitoring, and diagnostics.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If traditional on-site maintenance techniques are used for software products in virtualized environments, then maintenance tasks can be performed directly at the location, but the efficiency and effectiveness of maintenance operations deteriorates due to overwhelming complexity and scale
Solution Approach 1:
The patent introduces a cloud-based Site Reliability Engineering platform as an intermediary between on-site maintenance staff and software products in virtualized environments. This platform collects telemetry data, performs diagnostics, and enables remote remediation actions, reducing the complexity burden on on-site staff while maintaining effective maintenance operations.
Solution Approach 2:
The patent replaces manual on-site maintenance operations with automated cloud-based systems. Telemetry collection, monitoring, diagnostics, and remediation are performed automatically through software agents and cloud platforms, eliminating the need for physically present maintenance staff and significantly improving efficiency.
2Productivity
If remote SRE services are provided through cloud platforms, then maintenance efficiency and effectiveness improve, but the complexity of the system architecture increases
Solution Approach 1:
The patent segments the SRE system into distinct functional components: telemetry collection agents installed at customer premises, data transmission mechanisms, cloud-based processing platforms, and remediation execution components. This segmentation allows each component to be optimized independently and simplifies the overall architecture by dividing complex functions into manageable modules.
Solution Approach 2:
The cloud-based SRE platform is designed as a universal system that can serve multiple customers and software products through standardized interfaces and protocols. The platform handles diverse maintenance tasks (monitoring, diagnostics, remediation) through unified services, reducing architectural complexity compared to custom solutions for each customer.
3Reliability
If software products are updated and upgraded to fix issues, then reliability improves, but the ability to maintain legacy systems that cannot be upgraded deteriorates
Solution Approach 1:
The patent uses cloud-based SRE platforms as intermediaries that can analyze telemetry data from legacy software systems and apply targeted remediations without requiring system upgrades. The platform identifies issues and executes fixes through the existing software interface, maintaining reliability while preserving legacy system architecture.
Solution Approach 2:
The patent applies local quality by tailoring remediation actions to specific issues detected in each software system rather than applying blanket upgrades. The SRE platform analyzes individual system characteristics and applies appropriate fixes, allowing legacy systems to receive targeted maintenance without requiring homogenized upgrades.
Data Source
AI summary
Site reliability engineering (SRE) may be provided as a service to software products, such as an on-premises software product residing at a first computing environment. A SRE service site may be hosted at a second computing environment that is remote and separate from the first computing environment. A SRE agent resides at the first computing environment to monitor the software product, and provides information, such as metric data or log information pertaining to the software product, to the SRE service site. A SRE service of the SRE service site performs analysis of the information to identify an issue with the software product, diagnosis to determine a cause of the issue, and identifies a remediation that may be applied by the SRE agent to address the issue.