SS7 Protocol Data Verification for Mobile Number Consent
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Solution Overview
Problem
Businesses face challenges in ensuring that phone numbers provided by customers for contact are valid and consented for, particularly in avoiding fines related to unauthorized calls, especially with the Telephone Consumer Protection Act (TCPA) regulations.
Innovation Solution
A system and method that utilize out-of-band protocol data, such as SS7 protocol data, to verify the status of a phone number, determining whether it is authorized for receiving communications by evaluating conditions like account activation, number changes, and carrier porting, to ensure consented use.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If businesses use customer-provided phone numbers for contact without verification, then ease of operation is improved, but reliability deteriorates due to unauthorized calls and TCPA violations
Solution Approach 1:
The system performs preliminary verification of phone number authorization status before businesses place contact calls. By checking the number against TCPA regulations and consent databases in advance, the system ensures that only authorized numbers are contacted, thereby maintaining ease of operation while improving reliability through pre-validated authorization data.
2Reliability
If businesses implement phone number verification systems, then reliability is improved by preventing unauthorized calls, but device complexity increases
Solution Approach 1:
The system introduces an intermediary verification service that acts as a mediator between businesses and phone number databases. This intermediary component handles the complex verification logic, consent checking, and TCPA compliance validation centrally, allowing businesses to maintain simple operations while achieving high reliability through the intermediary's sophisticated verification processes.
3Measurement precision
If businesses manually verify phone number consent status, then measurement precision is improved, but loss of time increases
Solution Approach 1:
The system replaces manual mechanical verification processes with automated electronic verification. By using computer-based systems to query consent databases, check authorization status, and validate phone number eligibility automatically, the system achieves high measurement precision in consent verification while dramatically reducing the time required compared to manual verification methods.
Data Source
AI summary
A mobile phone number that is been provided by a customer during enrollment is verified for use. SS7 protocol data associated with the mobile phone number is collected and evaluated, and if the condition of the subscriber account associated with the phone number has changed or is inconsistent with the circumstances surrounding the enrollment of the phone number, the phone number is designated as one that is not to be called.