Self Service Terminal Mobile Device Detection
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Solution Overview
Problem
Self-service terminals (SSTs) face inefficiencies in providing personalized user interfaces due to the time-consuming process of determining user identity and retrieving user profiles, which slows transactions and can frustrate users, especially when interacting with various mobile computing devices.
Innovation Solution
The method involves detecting characteristics of mobile computing devices using wireless communication technologies like Bluetooth to configure the SST user interface, presenting only relevant options based on device capabilities and user profiles, thereby reducing transaction time and enhancing user experience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the SST determines user identity and retrieves user profiles through traditional methods, then personalized user interface can be provided, but transaction time increases significantly
Solution Approach 1:
The system performs preliminary detection of mobile device characteristics and pre-configuration of user interface options before the user completes traditional authentication. By detecting device types, capabilities, and potential user identities in advance, the SST prepares personalized interface configurations ahead of time, so that when the user authenticates, the personalized interface is already ready to display, significantly reducing transaction time while maintaining personalization
2Adaptability or versatility
If the SST offers interaction options for multiple mobile computing devices, then device compatibility is improved, but user confusion increases due to excessive choices
Solution Approach 1:
The system applies local quality by detecting the specific mobile device characteristics (type, capabilities, model) in the user's vicinity and tailoring the interface configuration specifically for that device. Instead of offering generic options for all possible devices, the SST configures the interface with only the relevant interaction options matched to the detected device's capabilities, thereby maintaining device compatibility while presenting a simplified, non-confusing interface with only appropriate choices
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
This approach reduces transaction time by pre-configuring the user interface based on detected device capabilities and user profiles, providing a more personalized and efficient interaction experience, while also allowing for targeted advertisements and queue management.
Implementation Method 1
detecting one or more characteristics of a mobile computing device in the vicinity of an SST... broadcast wireless communications technology will be used in the present invention (for example, that known by the trade mark 'Bluetooth')
Data Source
AI summary
A method of operating a self service terminal (SST) (12) is described, in which the SST (12) detects characteristics of a mobile computing device held by a user (16), and configures the user interface dependent on the detected characteristics. The characteristics may include features of the mobile device, such as communication facilities, or may include user identification information. Where the user is identified, a user profile may be retrieved from a remote SST operator (14). Certain embodiments of the invention may detect devices held by a second or subsequent user (18), and retrieve the relevant user profile prior to the second user (18) interacting with the SST (12).