Unified Interface for Controlling SST and Teller Cash Recycler Devices
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Solution Overview
Problem
Current bank branch systems lack the capability to provide a unified view and staff control across multiple devices and types of devices, such as Self-Service Terminals (SSTs) and Teller Cash Recyclers (TCRs), which limits efficient transaction processing and customer service.
Innovation Solution
A method and system for displaying a user interface that allows staff to control multiple devices, including SSTs and TCRs, by determining the appropriate device for transactions based on specified amounts, thresholds, and user requirements, enabling seamless transitions between devices and optimal customer interactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If staff need to control multiple devices (SSTs and TCRs) independently, then each device can operate autonomously, but staff cannot provide a unified view or coordinated control across devices
Solution Approach 1:
The patent merges the control of multiple devices (SSTs and TCRs) into a single unified interface. The system combines device selection, currency management, and transaction control into one consolidated user interface, allowing staff to manage all devices from a single location rather than accessing each device separately.
Solution Approach 2:
The user interface is designed as a universal control system that can manage multiple types of devices (SSTs and TCRs) through a single interface. The system provides multi-functional capabilities including device selection based on transaction amount, currency reserve monitoring, and coordinated control across different device types.
2Productivity
If the system provides a unified view of all devices, then staff can coordinate control and optimize transactions, but the interface and system become more complex
Solution Approach 1:
The unified interface segments information about multiple devices into an organized, hierarchical display structure. It presents device status, currency reserves, and transaction capabilities in segmented sections that are easy to navigate and understand, reducing the perceived complexity while maintaining comprehensive control.
Solution Approach 2:
The user interface acts as an intermediary layer between staff and multiple devices. It abstracts the complexity of controlling multiple devices by providing a simplified, unified interaction model that automatically handles device selection, currency allocation, and transaction coordination without requiring staff to manage each device individually.
3Speed
If the system automatically determines device selection based on transaction amount, then transaction processing becomes faster, but the system loses flexibility for manual device selection
Solution Approach 1:
The device selection mechanism is dynamic, automatically adjusting device assignment based on transaction amount thresholds and real-time currency reserve status. The system can switch between automated device determination and manual selection modes, adapting its behavior based on operational needs while maintaining both speed and flexibility.
Data Source
AI summary
Embodiments of a system and method for displaying a user interface for controlling multiple devices are generally described herein. A method may include displaying a user interface, the user interface including reserve amounts for a plurality of Self-Service Terminals (SSTs) and a Teller Cash Recycler (TCR), and determining a device to complete a transaction from the plurality of SSTs and the TCR. The method may include, in response to determining the device is the TCR, instructing the TCR to complete the transaction, and in response to determining the device is a SST from the plurality of SSTs, instructing the SST to complete the transaction.