Store Exiting Management System with Incentive Feedback

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Solution Overview

Problem

Customers often feel reluctant to perform store exiting processing, which involves reading store exiting information from a terminal device after payment completion, due to perceived inconvenience.

Innovation Solution

A store exiting management system that acquires store exiting information from a terminal device after payment completion, specifies an appropriate incentive based on this information, and grants the incentive to the customer to motivate them to complete the store exiting process.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If store exiting processing is performed by having the customer manually present the terminal device for reading, then the store can acquire store exiting information, but the customer feels troublesome and is less motivated to complete the process

Engineering Contradiction:

Improvestore exiting information acquisitionVSAvoidcustomer convenience

Core Design Contradiction:

ReliabilityVSEase of operation

Solution Approach 1:

The system automatically acquires store exiting information without requiring the customer to manually present the terminal device. The reading device automatically reads the store exiting information displayed on the terminal device when the customer exits the store, making the process convenient for customers while ensuring reliable information acquisition.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The system provides feedback to the customer by granting incentives (such as coupons or points) after successfully acquiring store exiting information. This positive reinforcement motivates customers to complete the store exiting process, improving both customer convenience and information acquisition reliability.

Inventive Principle:

Principle #23Feedback

2Reliability

If the store exiting process requires manual customer participation, then the store can verify payment completion, but the process becomes time-consuming and reduces customer satisfaction

Engineering Contradiction:

Improvepayment completion verificationVSAvoidstore exiting processing time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The store exiting information is displayed on the terminal device after payment completion, preparing the information for automatic acquisition. This preliminary display ensures that when the customer exits the store, the reading device can immediately read the information without requiring additional customer actions, thus verifying payment completion reliably while minimizing processing time.

Inventive Principle:

Principle #10Preliminary action

3Device complexity

If no incentive is provided for store exiting processing, then the system remains simple, but customer motivation to complete the process decreases

Engineering Contradiction:

Improvesystem simplicityVSAvoidcustomer motivation

Core Design Contradiction:

Device complexityVSEase of operation

Solution Approach 1:

The system grants incentives (such as coupons or points) to customers after successfully acquiring store exiting information. This feedback mechanism motivates customers to complete the store exiting process without significantly increasing system complexity, as the incentive granting can be integrated into the existing payment processing system.

Inventive Principle:

Principle #23Feedback

Data Source

PatentUS20250069111A1Store exiting management system, store exiting management method, and recording medium

Publication Date: 2025.02.27 NEC CORP

AI summary

A store exiting management system comprising a store exiting information acquisition unit, a specification unit, and a granting unit. The store exiting information acquisition unit acquires store exiting information from a terminal device after payment for products registered by customer operations on the terminal device has been completed. The specification unit specifies an incentive corresponding to the acquired store exiting information. The granting unit grants the customer the specified incentive.