Subscriber Alterable Call Transfer Service via GUI

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Solution Overview

Problem

Current call transfer services in telephone networks require intervention from telephone company personnel for subscription modifications and changes, leading to delays and inflexibility in handling call transfer schemes, especially when companies need to adjust call routing or add new options.

Innovation Solution

A subscriber alterable call transfer service system that allows users to create or modify call transfer service subscriptions through a graphical user interface (GUI) without needing telephone company intervention, enabling real-time changes and flexibility in defining attention and function signals for call handling.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If call transfer service modifications are handled by telephone company personnel, then service changes can be implemented, but delays occur and flexibility is reduced

Engineering Contradiction:

Improveflexibility in call transfer scheme modificationsVSAvoiddelays in implementing service changes

Core Design Contradiction:

Adaptability or versatilityVSLoss of time

Solution Approach 1:

The patent enables subscribers to independently modify their own call transfer service subscriptions through a graphical user interface without requiring telephone company personnel intervention. The system allows subscribers to create, modify, and manage their call handling schemes autonomously, eliminating the need for external service provider involvement in routine modifications.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent introduces an automated system intermediary that mediates between the subscriber and the call transfer service infrastructure. This intermediary system processes subscription modifications directly, acting as a self-service portal that eliminates the human intermediary (telephone company personnel) from the modification process while maintaining service integrity.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Ease of operation

If telephone company personnel handle subscription changes, then service modifications are implemented, but the process becomes complex and requires external intervention

Engineering Contradiction:

Improveease of modifying call transfer subscriptionsVSAvoidcomplexity of service modification process

Core Design Contradiction:

Ease of operationVSDevice complexity

Solution Approach 1:

The system provides a self-service graphical user interface that allows subscribers to easily modify their call transfer subscriptions through intuitive visual controls. The interface presents modification options in an user-friendly manner, eliminating the need for subscribers to navigate complex technical procedures or coordinate with external personnel.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent replaces the manual, human-operated system for modifying call transfer subscriptions with an automated electronic system. The graphical user interface and underlying automated processing logic substitute for the previous mechanical process involving telephone company personnel, thereby simplifying the user experience while maintaining service functionality.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

3Productivity

If real-time modifications are enabled, then flexibility improves, but system complexity increases

Engineering Contradiction:

Improvespeed of call transfer service modificationsVSAvoidcomplexity of real-time modification system

Core Design Contradiction:

ProductivityVSDevice complexity

Solution Approach 1:

The system performs preliminary actions by maintaining a ready-state configuration framework that anticipates modification needs. The graphical user interface is pre-configured with relevant options and parameters, allowing subscribers to make rapid modifications without triggering complex real-time processing for every change. The system prepares the infrastructure in advance to accommodate quick changes.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The patent uses configuration copying mechanisms where modification templates and predefined call handling schemes can be replicated and adapted. Instead of building complex configurations from scratch in real-time, the system allows subscribers to copy existing successful configurations and modify them, thereby achieving fast modifications without proportionally increasing system complexity.

Inventive Principle:

Principle #26Copying

Data Source

PatentUS7965829B2Subscriber alterable call transfer service

Publication Date: 2011.06.21 SBC KNOWLEDGE VENTURES LP

AI summary

A method and system are provided for implementing a call transfer service over a telephone network, a subscription for the call transfer service being alterable by a call transfer service subscriber, and includes a subscriber graphic user interface through which the subscriber may provide call transfer service information. A telephone network node such as a platform may further be provided, the platform in communication with the subscriber graphic user interface, and including a memory device that stores call transfer service information for use in implementing the call transfer service. The platform further includes a call transfer service controller coupled with the memory device, that communicates with the subscriber graphic user interface, and that receives call transfer service information, and updates the subscriber's call transfer service subscription responsive to information received at the graphic user interface.