Intelligent Subscriber Notification System for Alert Delivery

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Solution Overview

Problem

In telecommunications, determining the most effective method to alert an individual across various communication networks is challenging due to the multitude of options available, such as email, instant messaging, and mobile devices, making it difficult to ensure the highest likelihood of contact.

Innovation Solution

An intelligent subscriber notification system analyzes subscriber activity data to create tailored notification instructions, including confidence levels for alert messages, to determine the best network resource for delivery based on historical and real-time interactions, ensuring timely recognition of alerts.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If multiple notification channels are used to alert subscribers, then the likelihood of successful contact increases, but the complexity of determining the best channel increases

Engineering Contradiction:

Improvelikelihood of successful contactVSAvoidcomplexity of determining best channel

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system monitors subscriber responses to alert messages and uses this feedback to dynamically adjust notification strategies. By analyzing whether subscribers acknowledge or ignore alerts across different channels, the system learns optimal notification methods for each subscriber, resolving the contradiction between reliability and complexity through data-driven adaptation.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system changes notification parameters such as confidence levels and channel selection based on analyzed subscriber data. By dynamically adjusting these parameters according to subscriber behavior patterns, the system optimizes contact likelihood without requiring manual configuration of multiple channels, thus reducing complexity while maintaining reliability.

Inventive Principle:

Principle #35Parameter changes

2Reliability

If alert messages are sent to all network resources, then the probability of alert recognition increases, but the bandwidth usage increases

Engineering Contradiction:

Improveprobability of alert recognitionVSAvoidbandwidth usage

Core Design Contradiction:

ReliabilityVSLoss of energy

Solution Approach 1:

The system applies different notification strategies to different network resources based on subscriber-specific analysis. Instead of uniformly sending alerts to all resources, it tailors the notification approach for each channel based on its effectiveness for that particular subscriber, reducing unnecessary bandwidth consumption while maintaining high recognition probability.

Inventive Principle:

Principle #3Local quality

Solution Approach 2:

The system sends alert messages to only the most promising network resources based on confidence level thresholds, rather than broadcasting to all possible resources. By selecting only the top candidates for notification based on analyzed data, the system achieves effective alert delivery with minimized bandwidth usage.

Inventive Principle:

Principle #16Partial or excessive action

Data Source

PatentUS8914051B2Intelligent subscriber notification including an implicit response to an alert message

Publication Date: 2014.12.16 AT&T INTELLECTUAL PROPERTY I L P

AI summary

A network device may receive a subscriber's activity data for a plurality of network resources associated with the subscriber. The subscriber's activity data may be analyzed and a tailored notification instruction may be provided for alerting the subscriber.