Switchboard Device Conference Access Automation
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Solution Overview
Problem
Users cannot efficiently access a conference by dialing a switchboard number after missing a conference-related call, as they need to find the conference system's access number and identifier, which is time-consuming and inefficient.
Innovation Solution
A switchboard device records the access number and conference identifier of a missed conference call and allows users to access the conference by dialing the switchboard number, enabling direct access to the conference.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the user dials the switchboard number after missing a conference call, then the user can reach the switchboard, but the user cannot directly access the conference and must manually find access information
Solution Approach 1:
The switchboard device pre-records the access number and conference identifier information when the conference call is initiated. When the user dials the switchboard number after missing the call, this pre-recorded information is automatically provided, eliminating the need for the user to manually search for access details later.
Solution Approach 2:
The system provides feedback to the user by displaying the access number and conference identifier on the terminal screen when the user dials the switchboard number after a missed conference call. This feedback mechanism delivers the necessary access information directly to the user without requiring manual lookup.
2Loss of information
If the user needs to access conference information, then the user can find the access number and identifier, but this process is time-consuming and inefficient
Solution Approach 1:
The switchboard device automatically performs the information provision function. When the user dials the switchboard number, the system automatically retrieves and displays the recorded access number and conference identifier without requiring the user to manually search or request this information from multiple sources.
Solution Approach 2:
The invention merges the switchboard service with the conference access information service. By combining these functions, the user can access both the switchboard and conference information through a single number, eliminating the need to separately search for conference access details and improving overall access efficiency.
Data Source
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AI summary
Embodiments of the present invention disclose a method, device and system for implementing conference access. The method includes: receiving, by a switchboard device, a first call request sent by a user terminal, where a calling identifier included by the first call request is an identifier of the user terminal, and the included called identifier is a switchboard number corresponding to the switchboard device; obtaining, according to the identifier of the user terminal, recorded information about a conference corresponding to a call missed by the user terminal, where the information about the conference includes an access number of a conference system to which the conference belongs and a conference identifier of the conference; and enabling the user terminal to access the conference according to the access number of the conference system to which the conference belongs and the conference identifier of the conference. When a user misses answering a conference-related call, by dialing a switchboard number, the user may directly accesses a conference, thereby improving the efficiency of accessing the conference.