Switchboard Server Self-Service Routing Via High-Level Interfaces
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Solution Overview
Problem
Business entities face challenges in customizing and reconfiguring data communications platforms for their employees due to the complexity and burden of adjusting communication services as employee equipment changes, necessitating a solution that allows dynamic and secure customization of communication routing and processing.
Innovation Solution
A switchboard server using a high-level programming interface that enables client-specific control engines to dynamically modify communication flow and processing, allowing customization of virtual office features and communication routing across PBXs, while maintaining system integrity and security.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the data communications service provider manually adjusts and reconfigures customized platforms for each business entity when employee equipment changes, then the communication services can be properly customized for each entity, but the complexity and burden of service provisioning increases significantly
Solution Approach 1:
The system enables self-service through client-specific control engines that automatically generate and execute control data when equipment changes occur. The programming interface allows business entities to self-provision services by simply providing endpoint device identifiers, eliminating the need for manual provider intervention and reducing provisioning complexity while maintaining full customization capability
Solution Approach 2:
The system performs preliminary action by pre-configuring the control engine with programming instructions and control data templates before equipment changes occur. When new endpoint devices are introduced, the control engine automatically retrieves and executes pre-prepared control data based on the device identifiers, eliminating the need for real-time manual configuration and reducing service provisioning burden
2Adaptability or versatility
If the system allows dynamic customization of communication routing for each client entity, then the adaptability to different business needs improves, but the system complexity and security management burden increases
Solution Approach 1:
The system segments communication control into client-specific control engines, each handling routing decisions for a specific business entity. This segmentation allows each client to have independent customization of communication routing while the overall system maintains a standardized architecture, reducing both customization complexity and security management burden
Solution Approach 2:
The control engine acts as an intermediary between the programming interface and the communication routing system. It receives high-level programming instructions from business entities, translates them into executable control data, and manages the routing decisions. This intermediary layer simplifies the interface for clients while maintaining system security and reducing configuration complexity
3Reliability
If manual reconfiguration is performed for each business entity's communication platform, then proper service customization is achieved, but the time and resources required for service adjustment increase
Solution Approach 1:
The control engine performs self-service by automatically generating and executing control data when endpoint device changes occur. The system uses the provided device identifiers to automatically retrieve appropriate control data and implement routing changes without manual intervention, maintaining service customization accuracy while eliminating time losses associated with manual reconfiguration
Solution Approach 2:
The system performs preliminary action by pre-configuring control data and programming instructions before equipment changes occur. When new endpoint devices are introduced, the control engine automatically executes pre-prepared control data based on device identifiers, ensuring accurate service customization while eliminating the time required for manual real-time configuration
Data Source
AI summary
Certain aspects of the disclosure are directed to an example concerning circuitry, including a set of servers, configured according to programming instructions of a first programming language, to provide data-communications (routing) services on behalf of a plurality of switchboard interfaces that are respectively associated with a plurality of disparate client entities having respective client accounts which permit clients to receive data-communications services such as routing services. A switchboard interface (among many switchboard interfaces) is operated on behalf of one of the client entities to coordinate with the server set for effecting communications routing involving user-endpoint devices associated with the client entity. The circuitry receives client-specific directives from the client entity via a second programming language that is characterized in that it is compatible with the first programming language and maintains security of the circuitry by limiting access by the client entity to the information in the database.