Temporally Synchronized Diagnostic Content for Computing Devices
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Solution Overview
Problem
Diagnosing and reporting computing device issues, such as web application malfunctions, is often frustrating and costly, requiring users to describe problems to remote technicians or incur expenses for on-site visits.
Innovation Solution
A computer-implemented method that records video and execution information during monitored events, synchronizing them to create temporally-synchronized diagnostic content, which can be provided to third parties for analysis, allowing for remote diagnosis of computer malfunctions without the need for user descriptions or on-site visits.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If users describe issues to remote technicians, then diagnostic information can be obtained, but the process is time-consuming and frustrating
Solution Approach 1:
The system automatically records video and execution information in advance before the user needs to report an issue. This preliminary capture of diagnostic data eliminates the need for users to manually describe problems, resolving the contradiction by having information ready before it's needed.
Solution Approach 2:
The system creates a copy of the actual system state through video recording and execution information capture. Instead of relying on user descriptions, the technician receives an accurate copy of what the user experienced, eliminating information loss while maintaining quick diagnostics.
2Measurement precision
If technicians make house calls to diagnose problems, then accurate diagnosis is achieved, but considerable expense is incurred
Solution Approach 1:
The system creates a comprehensive copy of the system state including video footage and execution information, which can be transmitted remotely. This allows technicians to perform accurate diagnostics without traveling, eliminating the need for house calls while maintaining diagnostic precision.
Solution Approach 2:
The recorded video and execution information serve as an intermediary between the user and technician. This intermediary carries all necessary diagnostic data, allowing the technician to diagnose accurately without being physically present, thus avoiding travel costs.
3Loss of information
If users manually describe problems, then some diagnostic information is provided, but the information is often incomplete or inaccurate
Solution Approach 1:
The system automatically captures and records diagnostic information without requiring user input. The computing device itself performs the information gathering, eliminating the need for users to manually describe problems and ensuring complete, accurate data collection.
Solution Approach 2:
Instead of relying on user descriptions, the system creates an objective copy of the actual system behavior through video and execution logs. This copy accurately reflects what occurred without being influenced by user perception or memory, resolving the contradiction between information accuracy and user effort.
Data Source
AI summary
A computer-implemented method, computer program product and computing system for recording video information on the computing device during a monitored event. Execution information is recorded on the computing device during the monitored event. The video information and the execution information are temporally synchronized to form temporally-synchronized diagnostic content.