Table Terminal Self-Service Accounting System
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Solution Overview
Problem
Existing ordering systems require customers to manually operate screens for payment processing, and cannot handle cash payments independently, necessitating staff assistance.
Innovation Solution
An accounting system comprising a terminal placed on a customer's table, connected to a server via a network, which receives orders and transmits table and product information for storage as accounting information, allowing the terminal to perform accounting processing when connected to a connection apparatus, enabling self-service payment options including cash payments through integrated accounting methods.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If customers use self-order terminals for ordering, then ordering efficiency is improved, but payment processing complexity increases and cash payment capability is lost
Solution Approach 1:
The terminal enables customers to independently complete both ordering and payment processing through self-service functionality. The terminal stores accounting information locally and can process payments without staff intervention, allowing customers to serve themselves for the entire ordering and payment workflow.
Solution Approach 2:
The terminal's functionality is segmented into distinct modules: ordering module for receiving orders, accounting information storage module for saving billing data, and payment processing module for handling various payment methods including cash. This segmentation allows each module to operate independently while maintaining overall system efficiency.
2Device complexity
If the terminal cannot process cash payments, then device simplicity is maintained, but customer payment flexibility deteriorates
Solution Approach 1:
The terminal is designed with multi-functional payment processing capability, supporting multiple payment methods including cash, electronic payments, and other payment types. This universality allows the same device to handle diverse payment requirements without requiring separate specialized devices for each payment method.
3Reliability
If customers need staff assistance for cash payments, then payment reliability is improved, but service efficiency deteriorates
Solution Approach 1:
The terminal enables customers to independently complete both ordering and payment processing through self-service functionality. The terminal stores accounting information locally and can process payments without staff intervention, allowing customers to serve themselves for the entire ordering and payment workflow.
4Speed
If the terminal stores accounting information locally, then data access speed is improved, but data security risks increase
Solution Approach 1:
The terminal acts as an intermediary device that locally stores accounting information for fast access during payment processing, while maintaining communication with the server for data verification and security management. This intermediary role allows the terminal to provide both fast local access and secure centralized management.
Data Source
AI summary
An accounting system according to the present disclosure includes a terminal that is placed on a table used by a customer, a connection apparatus that is connected to the terminal at the time of accounting, and a server that communicates with the terminal and the connection apparatus via a network. The terminal receives an order for a product from the customer and then transmits table identification information by which the table can be identified and product information regarding the product to the server, the server stores the table identification information and the product information in association with each other as accounting information, and the terminal acquires, when it is connected to the connection apparatus, the accounting information associated with the table identification information from the server and performs accounting processing.