Taxi Dispatch Control System Reducing Driver Idle Time
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Solution Overview
Problem
Conventional taxi dispatch management systems force drivers to wait for long periods, leading to inefficient use of time and increased burdens on both drivers and taxi companies, as they cannot manage their working hours effectively due to the lack of control over when they receive dispatch requests.
Innovation Solution
A taxi dispatch control system that allows drivers to browse and respond to passenger information lists at their convenience, reducing unnecessary waiting time and ensuring compensation only for actual working hours, through a network-connected customer terminal, driver terminal, and management server.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Speed
If the management server continuously monitors driver location to enable quick response to dispatch requests, then the system can respond quickly to customer requests, but drivers are forced into long standby states increasing constraint time
Solution Approach 1:
The system dynamically adjusts the dispatch request notification mechanism based on driver status. Instead of continuously monitoring and forcing drivers to remain in standby, the system notifies drivers of upcoming dispatch requests in advance, allowing them to prepare and respond at their convenience while still enabling the system to respond quickly to customer requests.
Solution Approach 2:
The management server performs preliminary actions by notifying drivers of dispatch requests before the actual dispatch time. This advance notification allows drivers to plan their availability and prepare for the dispatch, reducing the need for continuous standby while ensuring quick response when drivers are available.
2Measurement precision
If all time when driver location is registered is counted as constraint time, then the system can accurately track working hours, but drivers with other jobs are unfairly burdened during private rest time
Solution Approach 1:
The system segments the driver's time into distinct categories: constraint time, actual working hours, and private rest time. By dividing the continuously registered location data into these segments based on dispatch request status and driver notification timing, the system achieves accurate tracking while excluding private rest time from compensation calculations.
Solution Approach 2:
The system uses feedback from driver responses to dispatch requests to determine whether registered time should be counted as constraint time or actual working hours. When drivers indicate they are not available or are in private rest time, the system adjusts the classification of registered time accordingly, ensuring fair compensation while maintaining accurate tracking.
3Productivity
If drivers must wait in anticipated request areas with the application launched, then the system can respond quickly to pick-up requests, but drivers experience long standby states forcing restraint time
Solution Approach 1:
The system sends preliminary notifications to drivers about upcoming dispatch requests before they are needed. This allows drivers to prepare in advance and be ready when the dispatch is required, eliminating the need for continuous standby in anticipated request areas while maintaining high fulfillment efficiency.
Solution Approach 2:
Drivers take control of their own scheduling by responding to dispatch requests at their convenience based on advance notification. This self-service approach allows them to manage their time effectively, taking dispatches when available and taking breaks when needed, without being forced into continuous standby that creates useless waiting time.
Data Source
AI summary
In a taxi dispatch control system and method for taxi dispatching, the system comprising customer terminal, driver's terminal, and a management server owned by a taxi managing company. The customer terminal sends a dispatch request to the management server (S1), the management server creates a passenger information list not dispatching based on the dispatch request from the customer terminal (S2). The driver's terminal which the driver worker signed accession to the taxi dispatch service can browse the passenger information list not dispatching. After browse the passenger information list not dispatching, driver worker can send a notice of wish to pick up customer as a will indication from the driver's terminal (S9). The driver worker can work by receiving dispatch requests at their own convenient time and reduce the useless waiting time of driver worker.