Telecommunication Monitoring Interface for Custom Alerts
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Solution Overview
Problem
Business entities face complexity in providing customized communication services to employees due to the need for frequent adjustments and reconfigurations of communication platforms as employees change their equipment or communication needs, which is burdensome for data communication service providers.
Innovation Solution
A high-level programming interface and communication control engine that allows client-specific control engines to dynamically adjust communication routing and processing, using programmable languages like XML to customize virtual office features and generate alerts based on monitored operating states, enabling scalable and flexible communication services without compromising security.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If data communication service providers manually adjust and reconfigure customized communication platforms for each business entity, then communication services can be tailored to specific client needs, but the complexity and burden on service providers increases significantly
Solution Approach 1:
The system enables business entities to self-configure their communication platforms by providing them with programming interfaces and tools to define their own routing rules, alert conditions, and communication workflows. This eliminates the need for service providers to manually reconfigure each platform, as clients can independently adapt their systems to changing requirements.
Solution Approach 2:
The patent introduces an intermediary programming interface layer between the service provider's core platform and individual client configurations. This interface allows clients to define custom behaviors through code or scripts, which are then executed by the platform without requiring manual intervention from service providers for each customization scenario.
2Ease of operation
If communication platforms are frequently adjusted to meet changing employee equipment and communication needs, then service quality improves, but the time and resources required for reconfiguration increase
Solution Approach 1:
The system implements dynamic configuration capabilities where communication routing rules, alert thresholds, and platform parameters can be modified in real-time through automated processes. Clients can update their communication platform behavior instantaneously by submitting new configuration parameters, eliminating the time-consuming manual reconfiguration process while maintaining high service adaptability.
3Adaptability or versatility
If data communication servers handle routing and processing for multiple business entities, then service coverage expands, but system complexity and management burden increase
Solution Approach 1:
The patent segments the configuration management for each business entity into independent, isolated configuration spaces. Each client has their own set of routing rules, alert parameters, and communication workflows that are independently managed and executed. This segmentation allows the server to handle multiple clients simultaneously without the complexity of managing interdependencies between different client configurations.
Data Source
AI summary
Certain aspects of the disclosure are directed to customized communication monitoring and alerts using a high-level programming interface. According to a specific example, a data communication server provides a database with data communication features available to remotely-situated client entities. The data communication server is configured to provide to the client entities, a set of instructions written in a first programming language that defines a message exchange protocol. The data communication server is further configured to receive from each client entity, client-specific sets of control data written in a second programming language that is compatible with the first programming language. The data communication server may monitor an operating state of each of the virtual office features provided to the client entity based on received event data, and generate alerts to end-users of the client entity according to the event data satisfying a set of criteria.