Telecommunication Incident Report Association for Large-Scale Events
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Solution Overview
Problem
Existing communication network management systems face inefficiencies in associating alarms and incident reports to large-scale events (LSEs), leading to uncoordinated and redundant troubleshooting efforts, especially when alarms from different cell sites are related to a common cause such as severe weather events.
Innovation Solution
An incident management application analyzes alarms and incident reports to identify those related to an LSE, automatically associating them with a master incident report, and provides a graphical user interface for network management workers to manually select and add relevant cell sites, ensuring holistic and coordinated resolution.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If alarms from multiple network elements are handled separately through individual incident reports, then each alarm can be tracked independently, but troubleshooting efforts become uncoordinated and redundant
Solution Approach 1:
The patent combines multiple individual incident reports related to the same large-scale event into a single consolidated incident report. This merging approach ensures that all alarms from affected network elements are tracked together, enabling coordinated troubleshooting while eliminating redundant efforts. The consolidated report aggregates alarm data, location information, and resolution status across multiple network elements experiencing the same issue.
2Reliability
If an automated system consolidates all alarms into a single LSE incident report, then troubleshooting coordination is improved, but the system complexity increases
Solution Approach 1:
The incident management application automatically performs self-service functions by autonomously analyzing alarm data, determining geographic proximity of network elements, identifying large-scale events, and consolidating related alarms into unified incident reports. This automation reduces manual intervention requirements while maintaining high accuracy in incident report generation, balancing system complexity with improved reliability.
3Measurement precision
If manual analysis of each alarm is performed to determine LSE association, then reporting accuracy is maintained, but time consumption increases
Solution Approach 1:
The patent replaces manual mechanical analysis of alarms with an automated computational system. The incident management application uses algorithms to analyze alarm data, compare geographic locations of network elements, determine temporal patterns, and automatically associate alarms with large-scale events. This substitution maintains high accuracy in LSE association while dramatically reducing the time required for alarm analysis.
Data Source
AI summary
A telecommunication network management system. The system comprises an incident report management application that creates incident reports pursuant to alarms on network elements of a telecommunication network and wherein one of the incident reports is associated with a large-scale event (LSE), wherein the LSE incident report identifies alarms at a plurality of different network elements as associated with the LSE; and a network operation center (NOC) automation application that analyzes alarms on a plurality of network elements that are not yet associated with the LSE incident report and, based on analyzing a first alarm on a first network element of the plurality of network elements not yet associated with the LSE incident report, based on a location of the first network element, and based on the alarms associated with the LSE incident report, modifies the LSE incident report to associate the first alarm to the LSE.