Telephone Service Migration Account Hierarchy
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Solution Overview
Problem
Current methods for migrating telephone service from one local exchange carrier to another are inefficient, requiring multiple orders and leading to longer handling times and potential delays due to the need to manage multiple accounts and billing telephone numbers for business customers with multiple phone lines.
Innovation Solution
A method and system that create a single account with sub-accounts associated with different local exchange carriers and billing telephone numbers, allowing for a single order to migrate multiple phone lines to a competitive local exchange carrier, streamlining the process by sending coordinated telephone migration orders to the local telephone company processing system.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If multiple separate orders are entered to migrate phone lines from different local exchange carriers, then each migration can be processed individually, but the average handling time per order increases and processing delays occur
Solution Approach 1:
The patent combines multiple separate migration orders into a single consolidated order. The system creates a parent account that groups multiple child accounts, each representing a different local exchange carrier. This allows all migration requests to be processed together in one transaction, reducing handling time while ensuring complete migration of all phone lines.
Solution Approach 2:
The patent segments the migration process by creating a hierarchical account structure with a parent account and multiple child accounts. Each child account corresponds to a specific local exchange carrier and billing telephone number combination. This segmentation allows the system to manage complex multi-carrier migrations systematically while processing them as a unified order.
2Ease of operation
If multiple orders are entered for migrating phone lines with different billing telephone numbers, then each billing number can be managed separately, but the complexity of managing multiple accounts increases
Solution Approach 1:
The patent merges multiple account management tasks into a single parent account structure. Instead of requiring separate top-level accounts for each billing telephone number or carrier combination, the system consolidates them under one parent account with organized child accounts, simplifying the overall management process.
Solution Approach 2:
The patent introduces a hierarchical dimension to account management by creating a parent-child account relationship. This adds an organizational layer that structures accounts by carrier and billing number combinations, making complex multi-dimensional data easier to manage and process systematically.
Data Source
AI summary
A method and system are provided for migrating telephone service. An order is received to migrate telephone service to a competitive local exchange carrier for at least one telephone line assigned to a customer. An account is created for the order. At least one sub-account associated with the account may be created. Each sub-account may be associated with a different combination of a local exchange carrier, from which the telephone service is being migrated, and a billing telephone number. A first telephone migration order may be generated and sent for migrating at least one telephone line associated with a first combination of a local exchange carrier and a billing telephone number.