Telecommunications Network Management System with Real-Time Data Access
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Solution Overview
Problem
Current telecommunications network management systems are inefficient, lacking essential features for users to manage long-distance networks effectively, requiring manual reporting, delayed changes to service agreements, and limited online access to critical data and tools.
Innovation Solution
A comprehensive system and method that includes a CEO Dashboard, Migration Module, Trouble Ticket Wizard, and various backend processes for integrated management of telecommunications networks, providing real-time data access, automated reporting, and online tools for service management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If traditional network management systems are used, then users can access basic network services, but users cannot efficiently manage long-distance networks with real-time data access and automated reporting
Solution Approach 1:
The patent implements a self-service portal that enables users to independently manage their long-distance network services, access real-time data, generate automated reports, and modify service agreements without requiring carrier intervention. This empowers users to perform administrative tasks themselves, significantly improving management efficiency while maintaining ease of operation through an intuitive web-based interface.
Solution Approach 2:
The patent introduces an online portal as an intermediary between the user and the network management system. This portal serves as a mediator that provides real-time access to network data, automated reporting capabilities, and service agreement management functions, bridging the gap between traditional carrier-controlled systems and user needs for efficient self-management.
2Loss of information
If manual reporting and traditional forms are required, then data can be collected, but additional time and expense are incurred for users
Solution Approach 1:
The patent implements automated data collection and reporting functions that proactively retrieve network data, generate reports, and make them available to users without requiring manual intervention. The system performs preliminary actions by automatically gathering call detail records, financial data, and network performance metrics, then presents them in ready-to-use formats, eliminating the time users would otherwise spend harvesting and submitting data.
Solution Approach 2:
The patent replaces manual mechanical processes of data collection, report generation, and submission with automated electronic systems. The online portal automatically queries network databases, processes data through reporting engines, and delivers results electronically, substituting the manual mechanical workflow with an automated information system that reduces both time and expense.
3Reliability
If service agreement changes require email or written submission, then changes can be recorded, but delays occur before changes take effect
Solution Approach 1:
The patent replaces the mechanical process of email or written submission with an electronic digital system. Users can modify service agreements directly through the online portal, where changes are immediately processed, recorded in the system database, and implemented without the delays inherent in traditional communication methods. The system provides real-time confirmation and tracking of agreement modifications.
4Adaptability or versatility
If comprehensive network management features are provided, then users can effectively manage long-distance networks, but system complexity increases
Solution Approach 1:
The patent segments the comprehensive network management system into distinct functional modules within the online portal, including data access, reporting, service agreement management, and troubleshooting components. Each module handles specific tasks independently, allowing the system to provide versatile functionality while maintaining manageable complexity through modular architecture and organized user interface sections.
Data Source
AI summary
A system and method for managing a telecommunications network and which may let a user monitor and control the user's network telephone services is disclosed. The system may include a CEO Dashboard, a Migration Module, and a Trouble Ticket Wizard. Additionally, the system may include backend processes that periodically run, ensuring that everything is being done to retrieve, and store, the user's available resources on the network. The system may be provided by an integrated platform that is available through online web access and that includes functions such as provisioning, billing, line management, and account management.