Automated Telecommunication Service Order Routing System
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Solution Overview
Problem
The complex process of receiving, analyzing, routing, and processing telecommunication service orders is inefficient, often requiring manual intervention and involving multiple external organizations and personnel, leading to potential delays and difficulties in completing orders by their due dates.
Innovation Solution
A system and method for automated routing and processing of telecommunication service orders, which includes scanning digital images to identify messages, prioritizing orders, and routing them to appropriate internal and external organizations for completion, ensuring that necessary steps are undertaken in the proper order through a multi-threaded software implementation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual processing methods are used for telecommunication service orders, then flexibility in handling complex orders is maintained, but processing efficiency and speed are significantly reduced
Solution Approach 1:
The patent segments the order processing system into distinct functional modules including image scanning, message identification, priority determination, routing decisions, and completion tracking. Each module handles a specific aspect of order processing, allowing the system to manage complexity through modular design while maintaining high automation and efficiency.
2Loss of time
If automated routing and processing is implemented, then processing speed and efficiency are improved, but the complexity of the system increases
Solution Approach 1:
The system performs preliminary actions by scanning and identifying messages in orders immediately upon receipt, determining priority levels and required routing before actual processing begins. This advance preparation enables faster execution and reduces overall completion time while keeping the processing logic organized and manageable.
Solution Approach 2:
The patent introduces an automated routing system that acts as an intermediary between order receipt and order completion. This intermediary automatically determines the appropriate routing path based on identified messages and priority, reducing manual intervention time while the modular architecture keeps system complexity manageable.
3Reliability
If all telecommunication service orders are processed with equal priority, then simplicity in processing is maintained, but critical orders may be delayed
Solution Approach 1:
The patent applies local quality by assigning different priority levels to different orders based on their specific characteristics and messages. Critical orders receive higher priority and are routed accordingly, while less urgent orders are processed in sequence. This localized differentiation ensures reliable completion of important orders without requiring complete system redesign.
4Adaptability or versatility
If multiple external organizations are involved in order fulfillment, then service coverage and capability are improved, but coordination complexity and processing time increase
Solution Approach 1:
The automated routing system is designed with universal functionality to handle various types of telecommunication service orders and route them to different internal and external organizations based on the identified messages and requirements. This multi-functional design enables the system to adapt to diverse fulfillment scenarios while maintaining a unified processing framework that manages coordination complexity.
Data Source
AI summary
The present invention provides a system and method for the automated routing and processing of telecommunication service orders. A system and method in accordance with the present invention may further prioritize the analysis and processing of telecommunication service orders, identify and classify past due telecommunication service orders for analysis and processing, and manage the order of completion of components of a telecommunication service order. A system and process in accordance with the present invention receives a service order and parses it to find messages on the service order that are included on a message table. Analysis rules provide actions to be taken with a service order based on the messages found in the service order.