Telecom Product Impact Reporting for Pricing Change Decisions
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Solution Overview
Problem
Evaluating and tracking changes to telecommunications products across diverse customer bases is challenging due to the complexity of product offerings and varying customer responses to price changes.
Innovation Solution
A telecommunications product impact service that monitors interactions between customer devices and the network, generates product impact data from various data sources, and provides reports to analyze pricing changes, allowing for informed actions to mitigate or maximize their effects.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the network offers hundreds or thousands of services with multiple versions across various customers, then the diversity of product offerings increases, but the difficulty of evaluating and tracking changes to products increases
Solution Approach 1:
The patent segments the complex product evaluation task by introducing a product impact service that divides product changes into manageable components. The service breaks down evaluation into specific dimensions (usage impact, revenue impact, customer impact) and processes each segment separately through automated analysis of usage data, billing data, and customer data from multiple data sources.
Solution Approach 2:
The product impact service acts as an intermediary between the network's product management system and the diverse customer base. It mediates the complexity by automatically collecting data from multiple sources (usage data, billing data, customer data), analyzing the impact of product changes, and presenting synthesized results that simplify the evaluation process for network operators.
2Measurement precision
If the network monitors and tracks usage data, billing data, and customer data for multiple products, then the accuracy of product impact analysis improves, but the quantity of data to be processed increases
Solution Approach 1:
The patent extracts only the necessary data elements needed for product impact analysis from the vast available data sources. The product impact service selectively extracts usage data, billing data, and customer data that are directly relevant to evaluating product changes, filtering out unnecessary information while maintaining analysis accuracy.
Solution Approach 2:
The product impact service is designed as a universal system that handles multiple types of data (usage, billing, customer) and multiple products through a single integrated platform. This multi-functional approach allows the system to process diverse data types using common analysis frameworks, reducing the overall processing burden despite the large volume of data.
3Adaptability or versatility
If the network wants to evaluate the impact of pricing changes on customer behavior, then the ability to make informed pricing decisions improves, but the time required to analyze customer responses increases
Solution Approach 1:
The patent implements preliminary action by continuously collecting and pre-processing usage data, billing data, and customer data before pricing changes are implemented. The product impact service maintains ready-to-analyze data structures and customer response patterns, so when pricing changes occur, the impact evaluation can be performed quickly using pre-prepared data and analysis frameworks.
Solution Approach 2:
The system establishes a feedback loop where customer responses to pricing changes are continuously monitored and fed back into the product impact service. This automated feedback mechanism analyzes customer behavior changes in real-time or near-real-time, providing rapid insights that enable quick pricing decision adjustments without manual analysis delays.
Data Source
AI summary
A telecommunications product impact service can receive a report request including a request for a product impact report, the report request including data that identifies a product offered by a network. Based on the data that identifies the product offered by the network, product impact data that includes product overview data, customer data, and pricing data can be analyzed, and a report that includes data identifying an impact of a pricing change associated with the product can be generated and provided to a user device. Input that indicates an action to be taken with respect to the product based on the impact of the pricing change associated with the product can be received, and a command can be generated including instructions that, when executed by network management entities, cause the network management entities to take the action to mitigate the impact of the pricing change.