High-Level Programming Interface for Custom Telecommunication Routing
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Solution Overview
Problem
Data communications service providers face challenges in efficiently managing and customizing communication services for multiple business entities, particularly in adjusting configurations to accommodate changes in employee communications equipment or privacy requirements.
Innovation Solution
The implementation of a high-level programming interface that allows client-specific control engines to dynamically adjust communication routing and processing, using compatible first and second programmable languages to execute client-specific sets of control data and ensure privacy protection processes are implemented.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a data communications service provider manually adjusts and reconfigures customized platforms for each business entity to accommodate changes in employee communications equipment or privacy requirements, then the service can be tailored to specific client needs, but the complexity and burden on the service provider increases significantly
Solution Approach 1:
The system enables business entities to self-configure their communication platforms by providing programmable interfaces that allow clients to define their own routing rules, privacy policies, and equipment configurations without requiring service provider intervention. The automated configuration system processes client-defined parameters and generates appropriate platform settings independently.
Solution Approach 2:
The configuration system transitions from static, manually-adjusted settings to dynamic, automatically-generated configurations that adapt in real-time based on client-defined parameters. The system continuously updates platform configurations in response to changing client requirements, equipment changes, or privacy policy updates without requiring service provider reconfiguration efforts.
2Productivity
If the service provider reconfigures each customized platform whenever a business entity changes its communications equipment or requirements, then the service remains relevant and useful to clients, but the time and resources required for adjustments increase
Solution Approach 1:
The system pre-establishes programmable templates and configuration frameworks that anticipate future client needs and equipment changes. Business entities can pre-define their configuration parameters, routing rules, and privacy policies in advance, allowing the system to automatically generate appropriate configurations when changes occur without requiring time-consuming manual reconfiguration.
Solution Approach 2:
The configuration system continuously monitors client equipment changes and requirement updates, automatically detecting when reconfiguration is needed and executing the appropriate adjustments based on pre-defined client parameters. This closed-loop feedback mechanism ensures service relevance is maintained automatically without manual intervention or time loss.
3Quantity of substance
If multiple business entities use the same data communications service provider, then resource sharing and cost efficiency improve, but the difficulty of managing and customizing services for each entity increases
Solution Approach 1:
The system segments the configuration management process into independent, client-specific programmable modules while maintaining shared infrastructure resources. Each business entity receives an isolated configuration space with its own programmable parameters, routing rules, and privacy policies, allowing resource sharing at the infrastructure level while maintaining operational independence and ease of management at the application level.
Solution Approach 2:
The system provides a universal programmable configuration platform that serves multiple business entities simultaneously, where a single infrastructure supports diverse client requirements through configurable software parameters. The same physical resources can be dynamically allocated and configured for different clients based on their specific needs, achieving both resource sharing efficiency and customized service delivery.
Data Source
AI summary
Certain exemplary aspects of the disclosure are directed to customized communications using a high-level programming interface that is associated with related programming languages. According to a specific example, a data communications server is to provide a database with virtual office features available to remotely-situated client entities. The data communications server is to provide to the client entities, a set of instructions written in a first programming language for client-specific communications or directives. The data communications server is further configured to receive from each client entity, client-specific sets of control data written in a second programming language that is compatible with the first programming language.