Telecommunication Session Integration for Automated Task Management

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Solution Overview

Problem

Manual entry of information and task management after telecommunication sessions is time-consuming, inefficient, and prone to inaccuracies.

Innovation Solution

A method and system for integrating telecommunication session output with various applications, allowing for session recording, attribute tracking, and automatic task generation and transmission to linked applications, enabling seamless storage and reminder management.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If manual entry is used for recording session information and tasks, then the user has full control over the information, but the process is time-consuming and inefficient

Engineering Contradiction:

Improveefficiency of post-call task managementVSAvoidtime spent on manual entry

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system performs preliminary actions by automatically recording the telecommunication session and extracting relevant information during the call itself, so that when the call ends, the information is already captured and ready for use, eliminating the need for manual entry after the call

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system creates a copy of the spoken communication by converting audio from the telecommunication session into text format through automatic transcription, making the information accessible without requiring the user to manually type it

Inventive Principle:

Principle #26Copying

2Reliability

If manual entry is used for noting session discussions, then the user can selectively record information, but the accuracy and completeness are compromised

Engineering Contradiction:

Improveaccuracy and completeness of session recordingVSAvoidease of information capture

Core Design Contradiction:

ReliabilityVSEase of operation

Solution Approach 1:

The system creates an accurate copy of the entire session through automatic transcription of the audio recording, ensuring completeness of the information without requiring selective manual entry, while still allowing users to review and edit the transcribed content

Inventive Principle:

Principle #26Copying

Solution Approach 2:

The system performs the recording and transcription tasks automatically without requiring active user intervention during the session, capturing all discussions comprehensively while maintaining ease of operation through automated processes

Inventive Principle:

Principle #25Self-service

3Adaptability or versatility

If multiple applications are used for different post-call tasks, then the functionality is comprehensive, but the integration and data transfer between applications is complex

Engineering Contradiction:

Improvecapability to perform various post-call tasksVSAvoidcomplexity of integrating multiple applications

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system provides multi-functionality by integrating multiple post-call capabilities (recording, transcription, task management, information storage) into a single unified platform that can interact with various applications, eliminating the need for separate tools for each function

Inventive Principle:

Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system merges multiple application functions into one integrated system that handles recording, transcription, task creation, and information management in a unified workflow, reducing the complexity of managing separate applications and their integrations

Inventive Principle:

Principle #5Merging (Combining)

Data Source

PatentUS9516153B2Method and system for telecommunication session output integration

Publication Date: 2016.12.06 VONAGE BUSINESS INC

AI summary

A method and system for integrating telecommunication session output with one or more applications are provided herein. The method for integrating telecommunication session output with one or more applications includes communicating with one or more second devices in a telecommunication session using a first application disposed on a first device; tracking attributes associated with the telecommunication session; recording at least a portion of the telecommunication session on the first device to produce a session recording; and storing the attributes and at least one of the session recording, or a text transcription of the session recording in a second application on the first device.