Task-Based Teleconference Management with Group Segmentation
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Solution Overview
Problem
Teleconferencing systems face challenges in effectively managing and communicating during emergency events like computer system service outages, as it is difficult to ensure all relevant groups and individuals are represented, and side-conversations become inefficient in large sessions.
Innovation Solution
A computer-implemented method and system that initiates a teleconference bridge, generates primary and secondary sessions, and visually organizes participants by groups, automatically connects individuals based on priority, and logs conversations to ensure all necessary groups are represented and conversations are documented.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a large number of teleconference participants are connected to resolve a task, then all relevant groups can be represented, but the communication becomes inefficient and unwieldly
Solution Approach 1:
The patent divides a large teleconference into multiple smaller breakout sessions or sub-conferences. Each sub-conference focuses on specific task aspects or involves specific groups, making communication more manageable while ensuring all relevant groups are represented across the segmented sessions. The system automatically routes participants to appropriate sub-sessions based on their group affiliations and task requirements.
Solution Approach 2:
The patent introduces a hierarchical dimension to teleconference organization by creating nested sub-sessions within a parent conference. This multi-level structure allows simultaneous handling of multiple discussion threads, with each level organizing participants by relevant criteria such as group membership or task function, thereby maintaining completeness while improving communication efficiency.
2Ease of operation
If side-conversations are conducted on another call, then smaller groups can discuss efficiently, but individuals not present are not aware of what was discussed
Solution Approach 1:
The patent implements automated feedback mechanisms where outcomes, decisions, and key discussions from breakout sessions are automatically captured and communicated back to the main teleconference and all relevant participants. This feedback loop ensures that individuals not present in specific sub-sessions remain informed through automated summaries, transcripts, or notifications distributed by the system.
Solution Approach 2:
The patent introduces an automated intermediary system that acts as a bridge between breakout sessions and the main conference. This intermediary automatically records, transcribes, and distributes information from sub-sessions to relevant participants, eliminating the need for manual information sharing while ensuring comprehensive awareness across all individuals.
3Ease of operation
If teleconference participants are manually organized by group, then communication can be structured, but it requires significant time and effort to identify and connect the right individuals
Solution Approach 1:
The patent enables automatic participant organization where the system self-organizes teleconference participants into appropriate groups and sub-sessions based on pre-stored organizational data, group affiliations, and task requirements. Participants are automatically connected to relevant sessions without manual intervention, while the system maintains structured communication channels based on organizational hierarchies and task dependencies.
Solution Approach 2:
The patent performs preliminary organization of participants by pre-processing organizational data, group memberships, and task requirements before the teleconference begins. This advance preparation creates ready-to-use participant groupings and routing rules, so that when the conference starts, participants are automatically and efficiently connected to appropriate sessions without time-consuming manual arrangement.
4Loss of information
If all teleconference participants are connected in a single session, then complete information is available to all, but it becomes impossible to conduct focused side-conversations
Solution Approach 1:
The patent segments the single large teleconference into multiple parallel sub-sessions or breakout rooms, each focused on specific topics or involving specific participant groups. The system maintains information availability by automatically distributing relevant content across sessions and providing summary feeds to all participants, while enabling focused discussions in smaller, manageable groups simultaneously.
Data Source
AI summary
Described are a system, method, and computer program product for task-based teleconference management. The method includes initiating a teleconference bridge and generating a teleconference session hosted by the bridge. The method also includes connecting teleconference participants of an organization to the bridge and receiving a participant identifier for each participant. The method further includes determining an association of an organization group with each participant based on a respective participant identifier. The method further includes generating display data configured to cause a computing device to display a control interface depicting: (i) the teleconference session having groups of participants, the groups selected from predetermined groups based on task data, and each participant visually associated which its group; and (ii) labels of each participant to identify the group associated therewith.