Telematics Emergency Contact Access During Critical Events
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Solution Overview
Problem
Current telematics systems and mobile devices lack an efficient method to access and transmit emergency contact information during critical events, such as vehicle accidents, especially when the vehicle operator is incapacitated or unable to communicate.
Innovation Solution
A method and system that utilize a controller and memory in telematics units or mobile devices to receive, store, and transmit emergency contact information via wireless communication systems, including short-range wireless communication and wireless carrier systems, based on critical event signals from sensors, to display or notify live advisors and first responders.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If emergency contact information is stored in a mobile device, then the information is readily accessible, but the device may be locked, lost, or inaccessible when the operator is incapacitated
Solution Approach 1:
The patent introduces a telematics system as an intermediary between the mobile device and the emergency contact information. The telematics system receives, stores, and transmits the emergency contact data independently of the mobile device's operational state, ensuring availability even when the device is locked or lost.
Solution Approach 2:
The system performs preliminary actions by storing emergency contact information in the telematics system before a critical event occurs. This pre-stored information is immediately accessible during emergencies without requiring the operator to interact with the mobile device.
2Loss of information
If the operator manually provides emergency contact information during a critical event, then the information can be accurate and up-to-date, but the operator may be unconscious or unable to communicate
Solution Approach 1:
The system performs preliminary actions by collecting and storing emergency contact information from the mobile device before a critical event occurs. This eliminates the need for manual input during emergencies, as the information is already captured and stored in the telematics system.
Solution Approach 2:
The system enables self-service by automatically capturing emergency contact information from the mobile device without requiring continuous operator intervention. The telematics system independently manages the information storage and transmission processes.
3Productivity
If emergency contact information is transmitted to a live advisor, then first responders can quickly connect with emergency contacts, but the transmission process may be delayed if the information is not pre-stored
Solution Approach 1:
The system performs preliminary actions by pre-storing emergency contact information in the telematics system before emergencies occur. This eliminates transmission delays during critical events, as the information is immediately available for instant transmission to live advisors and first responders.
Data Source
AI summary
A system to access an emergency contact during a critical event is presented herein. The system includes a memory, controller, display, and sensor. The memory includes one or more executable instructions. The controller is configured to read and execute the executable instructions. The display is configured to exhibit information. The sensor the configured to send at least one critical event signal. Moreover, the executable instructions enable the controller to: receive an emergency contact; store the emergency contact in the memory; receive (from the sensor) a critical event signal; determine the status of a critical event; transmit the emergency contact from the memory to the display; and command the display to exhibit the emergency contact.