Telematics Reminder Message Triggering
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Solution Overview
Problem
Current vehicle telematics systems lack the ability to deliver personalized reminder messages to vehicle occupants, relying on broadcast messages or costly human intervention for message generation and delivery.
Innovation Solution
A method for automatically communicating reminder messages to telematics-equipped vehicles by establishing and defining playback instructions, generating triggers based on specific conditions, and monitoring for their occurrence to deliver tailored messages.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If broadcast messages are used to notify vehicle occupants, then message delivery coverage is improved, but message personalization is lost
Solution Approach 1:
The system segments message delivery by creating individual trigger profiles for each vehicle or subscriber, allowing personalized messages to be sent to specific vehicles based on their unique trigger conditions rather than broadcasting to all vehicles simultaneously
Solution Approach 2:
The system changes the parameter of message delivery from a single broadcast event to multiple targeted deliveries by varying trigger conditions (time, location, vehicle-specific events), enabling both wide coverage and personalization through parameter-based segmentation
2Loss of information
If human customer service representatives generate and deliver messages, then message personalization is improved, but cost effectiveness deteriorates
Solution Approach 1:
The system enables self-service by allowing subscribers to define their own trigger conditions and message preferences, which are then automatically executed by the telematics system without requiring human customer service intervention for each message delivery
Solution Approach 2:
The system performs preliminary action by having subscribers pre-configure their trigger conditions and message templates in advance, so that when a trigger event occurs, the personalized message is automatically generated and delivered without requiring real-time human intervention
3Loss of energy
If automated reminder messages are implemented, then cost effectiveness is improved, but message personalization capability deteriorates
Solution Approach 1:
The system applies local quality by customizing message content, timing, and delivery conditions for each individual vehicle or subscriber based on their specific trigger profiles, rather than using a uniform automated approach for all users
Solution Approach 2:
The system introduces dynamics by allowing trigger conditions to be based on variable factors such as vehicle location, time of day, vehicle status, and subscriber preferences, enabling automated messages to be personalized through dynamic condition evaluation rather than static broadcasting
Data Source
AI summary
A method of automatically communicating reminder messages to a telematics-equipped vehicle includes the following steps: (a) establishing a reminder message and defining playback instructions for playing the reminder message; (b) generating a trigger based on the defined playback instructions; (c) setting the trigger; (d) monitoring for the occurrence of one or more conditions that satisfy the trigger; and (e) determining that the one or more conditions have occurred and, if so, then; (f) accessing the reminder message associated with the trigger; and (g) communicating the reminder message.