Vehicle Telematics Well-Being Check Trigger Mechanism
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Solution Overview
Problem
Current vehicle telematics systems lack an efficient method for conducting well-being checks on missing persons, as they often rely on manual efforts and may not ensure contact with vehicle occupants upon their return.
Innovation Solution
A method involving a vehicle telematics unit that receives a well-being check request, places a call to the associated vehicle, sets a trigger responsive to vehicle operation if unanswered, and initiates a return call with a pre-recorded message to ensure contact upon the occupant's return, allowing communication with the call center.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual well-being checks are performed by call center advisors, then personal attention and communication can be established, but the process is time-consuming and may not ensure timely contact with occupants
Solution Approach 1:
The system performs preliminary actions by automatically setting up a trigger on the vehicle telematics unit before the well-being check is needed. This trigger is pre-configured to automatically initiate a return call to the call center when the vehicle is operated, ensuring contact without requiring manual intervention at the moment of need.
Solution Approach 2:
The vehicle telematics unit performs self-service by automatically detecting when the vehicle is operated and initiating the return call without human intervention. The system monitors its own state (vehicle operation) and automatically responds by placing the return call, eliminating the need for manual well-being check initiation.
2Productivity
If the telematics system automatically initiates contact when the vehicle is operated, then timely contact is ensured, but the system complexity increases
Solution Approach 1:
The vehicle trigger serves multiple functions: it detects vehicle operation, determines when a return call should be placed, and initiates contact with the call center. This multi-functional approach consolidates several operations into a single mechanism, reducing overall system complexity while maintaining high productivity.
3Reliability
If a trigger is set to automatically place a return call, then contact assurance is improved, but the device complexity increases
Solution Approach 1:
The trigger mechanism operates autonomously by monitoring vehicle operation state and automatically initiating the return call without requiring external intervention. This self-service capability ensures reliable contact assurance while keeping the trigger mechanism itself relatively simple, as it only needs to detect vehicle operation and activate the pre-configured return call function.
Data Source
AI summary
A method and system for attempting contact with a person via a vehicle telematics unit. The method carried out by the system involves receiving a request for well-being check of a person, placing a call to that person's vehicle, and performing a well-being check if the person answers the call. If the call is not answered, then the method further involves setting a vehicle trigger, presenting a well-being check message to the occupant upon occurrence of the trigger, receiving a return call from the vehicle, and communicating with the occupant over the return call to verify the person's well-being and offer any needed assistance.