Organizational Telemetry Trending Interface for Group Communication Systems

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Solution Overview

Problem

Current group-based communication systems face challenges in efficiently analyzing and presenting organizational telemetry data, leading to resource exhaustion and complex data processing requirements, making it difficult to detect trends and anomalies across the organization.

Innovation Solution

An apparatus configured with a processor and memory that generates an interaction signal trends interface by extracting metadata, calculating divergence measures, and ranking interaction signals, allowing for the programmatic detection of trending topics, files, and channels, reducing data processing time and network traffic.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If traditional methods are used to analyze organizational telemetry data, then comprehensive data collection is achieved, but data processing time and resource consumption increase significantly

Engineering Contradiction:
Improvetelemetry data analysis accuracyVSAvoiddata processing time
Core Design Contradiction:
Measurement precisionVSLoss of time

Solution Approach 1:

The patent extracts and separates trending analysis from the main telemetry data processing stream by identifying and isolating interaction signals that exhibit trending behavior. This extraction allows the system to focus computational resources only on signals showing patterns of interest, rather than processing all telemetry data uniformly, thereby reducing overall processing time while maintaining analysis accuracy.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The patent segments telemetry data into distinct interaction signals and further segments them by signal type (e.g., channel signals, file signals, message signals). This segmentation enables parallel processing of different signal types and allows the trending detection mechanism to operate independently on each segment, significantly improving processing efficiency without compromising comprehensive data analysis.

Inventive Principle:
Principle #1Segmentation

2Measurement precision

If detailed telemetry data is collected and processed, then accurate trend detection is achieved, but memory requirements and network traffic increase

Engineering Contradiction:
Improvetrend detection accuracyVSAvoidmemory requirements
Core Design Contradiction:
Measurement precisionVSQuantity of substance

Solution Approach 1:

The patent extracts only the essential trending characteristics from interaction signals rather than storing and processing complete raw data. By identifying and extracting key features such as signal frequency, pattern matches, and divergence metrics, the system achieves accurate trend detection while minimizing memory consumption. The extraction process filters out redundant information while preserving analytically significant data.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

Instead of collecting all telemetry data and then analyzing trends, the patent inverts the approach by first establishing baseline patterns and then detecting deviations from these patterns. This inversion allows the system to work with differential data (changes from baseline) rather than complete datasets, reducing memory requirements while maintaining trend detection accuracy through anomaly-focused analysis.

Inventive Principle:
Principle #13The other way round (Inversion)

3Loss of information

If comprehensive interaction signal analysis is performed, then organizational insights are improved, but system complexity increases

Engineering Contradiction:
Improveorganizational insight qualityVSAvoiddata processing complexity
Core Design Contradiction:
Loss of informationVSDevice complexity

Solution Approach 1:

The patent introduces an intermediary trending detection layer between raw interaction signals and organizational insights. This intermediary process translates complex multi-source telemetry data into standardized trend indicators and anomaly flags that are easier to interpret and act upon. The intermediary layer handles the complexity of data integration and pattern recognition, presenting simplified results to downstream systems while preserving comprehensive analytical capabilities.

Inventive Principle:
Principle #24Intermediary (Mediator)

Solution Approach 2:

The patent creates a universal trending detection mechanism that handles multiple types of interaction signals (channel activity, file sharing, message patterns) through a single unified process. This multi-functional approach consolidates what would otherwise require separate analysis pipelines for each signal type, reducing overall system complexity while maintaining comprehensive organizational insight generation across diverse data sources.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS12058090B2Method, apparatus, and computer program product for organizational telemetry discovery within a group based communication system
Publication Date: 2024.08.06 SALESFORCE INC
  • US12058090B2 patent drawing
  • US12058090B2 patent drawing
  • US12058090B2 patent drawing

AI summary

Embodiments of the present disclosure provide methods, systems, apparatuses, and computer program products for discovery of organizational telemetry within a group-based communication system and rendering representations thereof. An interaction signal trends interface is generated based in part on an ordered interaction signal data structures list that is generated based in part on predicted short term interaction signal tallies, actual short term interaction signal tallies, and predicted long term interaction signal tallies.