Telephone Call Information Distribution System
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Solution Overview
Problem
Current communication systems lack real-time context provision for incoming calls, forcing recipients to wait until speaking with the caller to understand the purpose of the call, despite efforts like caller identification and custom ring tones, which do not effectively convey necessary information.
Innovation Solution
A system that automatically distributes relevant information during a telephone call by processing metadata and speech recognition to identify key words, searching for associated data, and transmitting it in real-time to participants, using a combination of VOIP and mobile networks, enabling voice and data transmission.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If real-time information distribution during calls is implemented, then context awareness for call recipients is enhanced, but device complexity and network infrastructure requirements increase
Solution Approach 1:
The patent introduces an intermediary information distribution system that acts as a mediator between callers and recipients. This system includes a server that receives call indicators, searches databases for relevant information, and distributes supplemental data (calendar information, contact details, etc.) to participating parties during the call without requiring direct complex interactions between end devices
Solution Approach 2:
The system automatically performs information retrieval and distribution without requiring manual user actions. When a call is initiated, the system autonomously searches databases using call metadata, retrieves relevant information, and distributes it to participants, eliminating the need for users to manually gather or share context information
2Productivity
If comprehensive call information is provided in real-time, then communication efficiency is improved, but network bandwidth and transmission capacity requirements increase
Solution Approach 1:
The system extracts only the most relevant and necessary information from available databases based on call metadata and keywords. Rather than transmitting all available data, the system selectively retrieves and distributes specific supplemental information (such as calendar availability, contact details, or meeting schedules) that directly supports the communication context
Solution Approach 2:
The system implements a balanced approach by providing sufficient information to enable informed conversations without overwhelming participants with excessive data. It distributes a curated subset of information that is adequate for context awareness while managing network resources efficiently
3Loss of time
If automatic information distribution is implemented, then loss of time for context gathering is reduced, but extent of automation and processing requirements increase
Solution Approach 1:
The system performs preliminary information preparation by maintaining pre-indexed databases of call-related information (calendar data, contact information, meeting schedules) before calls occur. When a call is initiated, the system quickly retrieves pre-organized information based on call metadata, avoiding the need for real-time information gathering during the conversation setup
Data Source
AI summary
An interactive information distribution system that facilitates automatic transmission of a variety of information packets to the communication devices of a calling party and parties called during a call. The information packets are comprised of actual files and or links to files or websites, and are automatically transmitted following the initiation of a call. Upon initiating a call, an indicator that may include metadata linked to information packets is processed to identify at least one database for locating information packets to which the metadata is linked. The interactive information distribution system also includes a verbal communication conversion engine that allows verbal telephone communications to be converted to text and filtered to generate keywords which are used in additional database searching to identify additional information packets. The information packets automatically identified are retrieved from a database and are transmitted to the communication devices of parties participating in a call during the call.