Telephone Event Data Intermediary System for Feature Phones
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Solution Overview
Problem
Users of feature phones, which lack the capability to download and store business applications, face challenges in accurately recording telephone event data, as manually entering this data on a computing device is prone to errors and unreliable.
Innovation Solution
A system comprising a communications module, processor, and memory that receives telephone event data from a telco server, translates it into a format compliant with a particular application, and sends it to a computing device, utilizing a plug-in library to ensure compatibility and reliability, even for feature phones without memory storage for the data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If telephone event data is stored on a mobile device executing the business application, then data availability for analysis is improved, but data reliability deteriorates because the user can delete or remove the data
Solution Approach 1:
The patent introduces a server as an intermediary between the mobile device and the business application. The server receives telephone event data from the mobile device, stores it reliably, and provides it to the business application. This mediator prevents direct user deletion of data while maintaining availability for analysis.
2Adaptability or versatility
If a user enters telephone event data manually into the business application on a computing device, then data can be stored for feature phone users, but error rate increases and reliability decreases
Solution Approach 1:
The system enables automatic data collection where the mobile device itself provides telephone event data to the server without requiring manual entry. The server automatically translates and formats the data, eliminating human error while maintaining compatibility with feature phones that cannot run business applications.
Solution Approach 2:
The server acts as an intermediary that receives raw telephone event data from feature phones, translates it into the required format, and delivers it to the business application. This eliminates the need for manual data entry and ensures high accuracy while maintaining versatility.
3Quantity of substance
If telephone event data is collected from mobile devices, then data quantity increases for analysis, but data quality deteriorates due to potential deletion by users
Solution Approach 1:
The server serves as a trusted intermediary that collects telephone event data from mobile devices, stores it permanently, and provides it to the business application. This prevents user deletion while maintaining the full quantity of data needed for analysis, ensuring both data volume and quality.
Data Source
AI summary
A system and method for providing telephone event data are described. The system comprises a communications module; a processor coupled to the communications module; and a memory coupled to the processor, the memory storing processor-executable instructions which, when executed by the processor, configure the processor to receive, via the communications module and from a telco server, telephone event data; translate at least a portion of the telephone event data into a format compliant with a particular application executing on a computing device; and send, via the communications module and to the computing device executing the particular application, the translated portion of the telephone event data.