Telephone Number Reassignment via Business Profile Vector Analysis
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Solution Overview
Problem
When a telephone number is reassigned from one organization to another, there is a risk of confusing customers and potentially diverting potential customers from the original organization to the new organization, especially if they are competitors, leading to unintended advertising benefits for the new organization.
Innovation Solution
A method and system that involve assigning a unique telephone number to a first organization, then after a predetermined activity time, disassociating it and placing it into a quarantine pool. After a quarantine time, the number is reassigned to a second organization only if the business profiles of the two organizations are determined to be significantly different, using word embedding and profile vector analysis to ensure non-competitive offerings.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a telephone number is reassigned from one organization to another to increase number availability, then the productivity of number utilization is improved, but customer confusion and potential loss of customers to competing organizations occurs
Solution Approach 1:
The system performs preliminary verification of business profile compatibility before reassigning a telephone number. By analyzing business profiles using word embedding and comparing similarity scores against a threshold, the system prevents reassignment to competing organizations, thereby avoiding customer confusion while still enabling number reuse
Solution Approach 2:
The system introduces an intermediary verification mechanism between number disassociation and reassignment. The business profile analysis acts as a mediator that determines whether a number can be safely reassigned, preventing direct reassignment that would cause customer confusion
2Loss of time
If a telephone number is reassigned quickly to increase utilization efficiency, then the loss of time for number availability is reduced, but the risk of assigning to competing organizations increases
Solution Approach 1:
The system performs preliminary business profile analysis and similarity verification before finalizing the number reassignment. This preliminary action ensures that numbers are only reassigned to non-competitive organizations, maintaining high assignment accuracy while enabling quick reassignment
Solution Approach 2:
The system replaces manual verification of organizational compatibility with an automated word embedding-based similarity analysis mechanism. This substitution enables rapid, accurate verification of business profile compatibility, maintaining high assignment accuracy while reducing time loss
Data Source
AI summary
A computer-implemented method for routing a call from an electronic device to a first target organization. The method, executed by a server, comprises: receiving a request for a first digital content item; generating the first digital content item with an indication of a unique telephone number; and mapping the unique telephone number to the user and the first digital content item. After a predetermined activity time, the unique telephone number is disassociated from the first digital content item and placed into a quarantine pool. After a predetermined quarantine time, the unique number is removed from the quarantine pool and assigned to a second target organization selected by: determining a first business profile associated with the first target organization; determining a second business profile associated with the second target organization; and verifying that the first business profile and the second business profile are different.