Telephone Apparatus Personal Information Database
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Solution Overview
Problem
Conventional telephone systems lack the ability for call parties to maintain a personal database with private information, limiting the provision of relevant and timely information, such as security monitoring data, during or prior to voice telephone calls.
Innovation Solution
A system and method that allows a voice telephone communication apparatus to hold and gather private information, storing it in an information store and presenting it to the call party upon initiation, either before, during, or after a call, with the option to prioritize information for immediate presentation even during an ongoing call.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If conventional telephone systems provide only standard audible queues (dial tones, ringback tones), then system simplicity is maintained, but the ability to provide personalized and relevant information to call parties is limited
Solution Approach 1:
The patent embeds a personal information database within the telephone apparatus, creating a nested structure where private information is stored inside the communication device itself. This allows the system to maintain standard telephone functionality while incorporating personalized information provision capabilities without requiring a complete system overhaul
Solution Approach 2:
The telephone apparatus automatically gathers private information from various sources and stores it in the personal database without requiring manual intervention. The system self-manages information collection, storage, and retrieval, enabling personalized information provision while keeping the interface simple for users
2Adaptability or versatility
If private information is stored in a personal database within the telephone apparatus, then personalized information provision is enabled, but information security and privacy protection requirements increase
Solution Approach 1:
The patent implements different security characteristics for different information stored in the personal database. Sensitive private information receives enhanced protection measures while less sensitive information has standard access controls. This localized security approach provides necessary protection while avoiding unnecessary security overhead for all information
Solution Approach 2:
The system employs an intermediary information gathering mechanism that selectively collects private information from external sources and processes it before storing in the personal database. This intermediary layer filters and validates information, reducing security risks from untrusted external sources while enabling personalized information provision
3Loss of time
If information is presented during an ongoing telephone call, then timeliness of information delivery is improved, but disruption to the conversation increases
Solution Approach 1:
The patent implements dynamic information presentation that adapts to the current call state. The system monitors ongoing conversations and dynamically adjusts information delivery timing and method, presenting information during natural pauses or using supplementary channels that minimize disruption while maintaining timeliness
Solution Approach 2:
The system employs periodic information presentation during calls, delivering information at scheduled intervals or at specific call phases (such as during hold periods or between speaker turns). This periodic approach ensures information is delivered timely while respecting the natural rhythm of conversations and minimizing disruption
Data Source
AI summary
A system and method for providing private information content to a voice telephone call parties prior to, during or following a call. In one aspect, the system and method may be implemented in a voice telephone communication apparatus that is adapted to hold information content on behalf of the call party, gather information that is private to the call party and add it to the information store as part of the information content, and retrieve the information content from the information store and present it to the call party in response to an information presentation initiation action. In another aspect, the system cooperates with a premises or equipment monitoring system, such as a security system, to provide monitoring information to a telephone call party.