Automated Telephonic Authentication via Security Object Validation
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Solution Overview
Problem
Current authentication processes are cumbersome and prone to user error due to manual data entry requirements, leading to failed authentications and user frustration, resulting in potential loss of business and reputation for applications/services.
Innovation Solution
Automated user authentication via phone call, where user interaction with a device initiates a communication session, and device information is used to generate a security object, allowing the user device to access the application/service without manual data entry, reducing errors and communication costs.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual data entry is required for authentication, then security object transmission can be achieved, but user experience deteriorates and authentication failures increase
Solution Approach 1:
The system performs automatic data entry through telephonic communication, where the user's phone number is automatically provided to the authentication system without manual input. The system self-completes the authentication process by automatically entering the security object and verifying the user identity, eliminating the need for users to manually type data.
Solution Approach 2:
The patent replaces the mechanical manual data entry process with an automated telephonic communication system. Instead of users physically typing information into forms, the system uses automated phone calls to transmit and verify authentication data, substituting manual mechanical input with an automated communication mechanism.
2Ease of operation
If automated telephonic authentication is implemented, then user interaction is reduced, but system complexity increases
Solution Approach 1:
The patent introduces a telephonic communication system as an intermediary between the user and the authentication system. The phone call serves as a mediator that automatically transmits user identification information and security objects, simplifying the user's interaction while managing the complexity within the backend communication and verification systems.
3Reliability
If manual data entry is required, then authentication security can be maintained, but communication costs increase
Solution Approach 1:
The patent extracts the manual data entry step from the authentication process and replaces it with automated telephonic communication. By removing the need for users to manually input data multiple times, the system reduces redundant communication exchanges and associated costs while maintaining security through automated security object transmission and verification.
Data Source
AI summary
Examples of the present disclosure describe systems and methods for automated user authentication via phone call. In aspects, user interaction with an application/service may be detected at a user device. Device information for the user device may be provided to a login management service, which may provide access information and a security object for accessing the application/service to the user device. The user device may use the access information to place a call to a service provider. A call detection service may detect the call and collect contact information for the user device and the security object. The contact information and the security object may be provided to the login management service. The login management service may validate the security object and use the contact information to authenticate a user to access the application/service.