Telephony Activity Award System for User Engagement
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Solution Overview
Problem
Current telephony systems do not incentivize user engagement through award systems based on activity levels or specific communication activities, which could potentially increase system usage.
Innovation Solution
Implementing a telephony activity award system that tracks user interactions and grants awards based on volume, type, or engagement levels, utilizing a processor-based system to manage call detail records, routing, billing, and partner provider interfaces to determine and deliver awards, and optionally posting them on social networking sites.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If awards are granted to users based on their level of activity on the telephony system, then user engagement and system usage increase, but system complexity increases due to tracking and managing award criteria
Solution Approach 1:
The system automatically tracks user telephony activity and grants awards based on predefined criteria without requiring manual intervention. The processor monitors call detail records, compares activity against award thresholds, and automatically credits users, enabling the system to self-manage the award program while reducing operational complexity
Solution Approach 2:
The system implements a feedback loop where user activity is continuously monitored, compared against award criteria, and results are communicated back to users through notifications or visible award displays. This feedback mechanism drives continued engagement while the automated comparison process manages complexity by using clear, predefined thresholds
2Adaptability or versatility
If multiple service providers are integrated into the award system, then award management becomes more comprehensive, but coordination complexity and costs increase
Solution Approach 1:
The system is designed with a universal architecture that can accommodate multiple telephony service providers through standardized interfaces. The processor can handle call detail records from different providers and apply consistent award criteria across all participants, enabling comprehensive multi-provider award management while reducing coordination complexity through standardization
Solution Approach 2:
The system acts as an intermediary between multiple service providers and users, centralizing the award management function. By serving as a mediator that receives activity data from various providers and distributes awards accordingly, the system simplifies coordination while maintaining comprehensive award management capabilities across the network
Data Source
AI summary
An award system associated with a telephony communications system analyzes one or more users' telephony activity to determine if the telephony activity satisfies certain predetermined award rules. If a single user's telephony activity satisfies one or more award rules, the system makes an award to the user. The making of an award can include posting the award on a social networking site with which the user is associated. The analysis can also include collecting information about a predetermined type of telephony activity for multiple users of the system, and determining which of the multiple users has experienced the most of the predetermined type of telephony activity. An award is then granted to those users who experienced the most of the predetermined type of telephony activity.