Telephony Call Routing Circuit for Business Personal Use Classification
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Solution Overview
Problem
Businesses face challenges in monitoring and managing communications from various telecommunication devices due to varying carrier charges and the difficulty in distinguishing between business and personal use, especially for international calls and data transmissions.
Innovation Solution
A telecommunication system with a call routing circuit and processing circuit that uses unique identifiers for devices and classification functions to determine whether calls and data transmissions are business or personal based on characteristics such as location, time, and designated contact lists, providing a web-based GUI for policy configuration and logging inter-carrier compensation charges.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If businesses use multiple telecommunication devices for communications, then communication capability and connectivity are improved, but monitoring and managing communications becomes difficult and costly
Solution Approach 1:
The patent introduces a call routing circuit as an intermediary component that automatically monitors, logs, and classifies all calls from multiple telecommunication devices. This intermediary system intercepts call signals, records them in a database, and applies classification functions to distinguish business from personal use, thereby simplifying the monitoring burden on businesses while maintaining comprehensive oversight of all communications across multiple devices
Solution Approach 2:
The system enables self-service through automated classification functions that independently analyze call characteristics (such as destination numbers, time of day, day of week) and automatically categorize calls without human intervention. The call routing circuit and processing circuit work autonomously to manage communications across multiple devices, reducing the need for manual monitoring and simplifying business operations
2Measurement precision
If businesses monitor all communications from telecommunication devices, then charge allocation accuracy is improved, but system complexity and processing requirements increase
Solution Approach 1:
The patent segments the monitoring system into distinct functional modules: a call routing circuit for intercepting and routing calls, a database for storing call logs, and processing circuits for analyzing and classifying calls. This segmentation allows each component to perform its specific function efficiently, improving charge allocation accuracy through comprehensive monitoring while managing system complexity through modular design and clear separation of responsibilities
3Productivity
If businesses implement comprehensive call monitoring and classification systems, then cost management and charge allocation are improved, but implementation cost and initial complexity increase
Solution Approach 1:
The system implements self-service through automated classification functions that independently analyze call characteristics and categorize calls without human intervention. By embedding classification logic within the call routing circuit and processing circuit, the system automatically manages cost allocation based on observed call patterns, reducing the need for manual configuration and ongoing management complexity while improving cost management efficiency
Data Source
AI summary
According to one or more embodiments, a telecommunication system includes a call routing circuit configured to receive and route calls and data transmissions from a plurality of telecommunication devices. The telecommunication system also includes a processing circuit for monitoring business and personal use of telecommunication devices associated with a client account. The processing circuit is configured to maintain a log of calls and data transmissions routed by the call-routing circuit for the plurality of telecommunication devices. The processing circuit is further configured to use a set of classification functions in a policy of the client account to determine whether each of the identified first set of calls and data transmissions are business related or personal based on characteristics of each of the first set of calls and data transmissions.