Telephony Profile Management via Device Event Detection
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Business communication systems face complexity in managing call profiles and subscriber personas across various devices, requiring manual reconfiguration and lacking adaptive behavior to accommodate changing user contexts and locations.
Innovation Solution
A system and method for intelligent call system profile and persona management that integrates with mobile devices to automatically modify telephony control system configurations in real-time, using a profile and persona management server to compare device event information with feature bundles and direct telephony control system operations based on feature configurations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual reconfiguration is used to manage call profiles and subscriber personas, then system control and configuration accuracy are maintained, but operational efficiency decreases and manual errors increase
Solution Approach 1:
The system automatically detects device events (location changes, device additions/removals) and self-configures call profiles and subscriber personas without requiring manual user intervention. The telephony control system monitors its own state and autonomously updates configurations, eliminating manual reconfiguration tasks while maintaining configuration accuracy through rule-based automation.
2Adaptability or versatility
If telephony control systems provide complex features across multiple devices, then service capability and versatility improve, but system complexity increases
Solution Approach 1:
The system segments complex telephony features into distinct call profiles and subscriber personas that can be independently configured and managed. Each profile represents a specific device or user context, allowing the system to handle complexity through modular organization rather than monolithic configuration, thereby improving versatility while managing system complexity.
Solution Approach 2:
The system dynamically adapts call profiles and subscriber personas based on real-time device events such as location changes, device additions, or removals. Instead of static configurations, the system continuously monitors device state and automatically adjusts profiles to match current operational context, enabling complex multi-device support through dynamic behavior rather than fixed complexity.
3Productivity
If the system adapts to subscriber context and location automatically, then service responsiveness and user experience improve, but processing requirements and system resource usage increase
Solution Approach 1:
The system pre-configures call profiles and subscriber personas with predefined rules and parameters before they are needed. When device events occur, the system executes pre-planned configuration updates rather than performing complex real-time analysis, reducing processing requirements while maintaining fast service responsiveness through prepared automation rules.
Data Source
AI summary
A system for dynamic profile and persona management, comprising a profile and persona management server that receives device event information from a user device, and compares the event information to a feature bundle, the feature bundle corresponding to a set of feature configurations, and directs the operation of a telephony control system based on the feature configurations. The system also comprises a database for storing feature configurations and feature bundles.