Dynamic Telephony Resource Allocation Between Premise and Hosted Facilities
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Solution Overview
Problem
Existing computer telephony systems lack easy development and deployment of telephony applications, requiring specialized knowledge and infrastructure that does not allow for efficient allocation of resources between premise and hosted facilities, leading to issues with capacity and equipment failure.
Innovation Solution
A network system that allows for user-configurable allocation of telephony resources between premise and hosted facilities through a voice-center directory, enabling semi-real-time manipulation of resource selection based on dialed numbers and availability, with a provisioning management server for updating routing rules and capacity information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If telephony resources are allocated to premise facilities, then service quality and control are improved, but capacity and reliability deteriorate due to equipment failure risks
Solution Approach 1:
The patent combines premise-based and hosted-based telephony resources into a unified system. The voice-center directory integrates both premise facilities and hosted facilities, allowing calls to be routed to either type of facility based on availability and capacity. This merging enables the system to leverage the control and quality of premise facilities while benefiting from the redundancy and capacity of hosted facilities, thereby resolving the contradiction between service quality and reliability.
Solution Approach 2:
The system dynamically allocates telephony resources by continuously monitoring the availability and capacity of both premise and hosted facilities. The voice-center directory is updated in real-time to reflect current resource status, enabling dynamic call routing decisions. This dynamic approach allows the system to adapt to changing conditions, ensuring high service quality while maintaining reliability through flexible resource allocation.
2Reliability
If telephony resources are allocated to hosted facilities, then capacity and reliability are improved, but control and customization deteriorate
Solution Approach 1:
The patent segments the telephony system into distinct premise-based and hosted-based components, each with specific functions. Premise facilities handle local call processing and customization, while hosted facilities provide additional capacity and redundancy. The voice-center directory organizes these segmented resources separately but integrates them for unified management, allowing each segment to maintain its specialized advantages while contributing to the overall system.
Solution Approach 2:
The voice-center directory acts as an intermediary between premise and hosted facilities, mediating resource allocation and call routing decisions. It maintains information about both types of facilities and enables intelligent routing based on availability, capacity, and user preferences. This intermediary layer preserves user control and customization while leveraging the capacity and reliability of hosted facilities.
3Adaptability or versatility
If specialized infrastructure is used for telephony applications, then service functionality is improved, but system complexity and deployment difficulty increase
Solution Approach 1:
The patent creates a universal telephony system that can operate in multiple modes (premise-based, hosted-based, or hybrid) through a common architecture. The voice-center directory and resource allocation mechanisms are designed to work with both premise and hosted facilities using the same protocols and interfaces. This universality allows the system to provide diverse service functionality without requiring separate specialized infrastructures for each mode, thereby reducing overall system complexity.
Data Source
AI summary
A population of networked Application Gateway Centers or voice centers provides telephony resources. The telephony application for a call number is typically created by a user in XML (Extended Markup Language) with predefined telephony XML tags and deployed on a website. A voice center provides facility for retrieving the associated XML application from its website and processing the call accordingly. The individual voice centers are either operated at a hosted facility or at a customer's premise. Provisioning Management Servers help to allocate telephony resources among the voice centers. This is accomplished by suitably updating a voice center directory. In this way, the original capacity at a premise, predetermined by the hardware installed, can be adjusted up or down. If the premise is under capacity, it can be supplemented by that from a hosted facility. If the premise has surplus capacity, it can be reallocated for use by others outside the premise.