Template-Based VoIP Service Configuration and Management
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Solution Overview
Problem
VoIP telecommunications service providers face complexity in managing customized telecommunications platforms for business entities, requiring frequent adjustments and reconfigurations due to changes in employee communications equipment or needs, which is burdensome and time-consuming, especially for large enterprises with thousands of users.
Innovation Solution
A template-based and intelligent call routing system using a data-driven approach, where a VoIP provider server employs a provisioning engine to configure extension accounts and a call-control engine to manage call routing and processing, utilizing programmable languages to derive client-specific control data for dynamic configuration and routing decisions, integrating with PBX data and customer databases for scalable and customizable services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a VoIP service provider manually configures and reconfigures customized telecommunications platforms for each business entity, then the service can be tailored to specific client needs, but the time and resources required for management increase significantly
Solution Approach 1:
The patent applies preliminary action by pre-configuring standardized telecommunication templates that contain common service configurations. When a new client is onboarded, these pre-prepared templates can be quickly deployed without requiring manual configuration from scratch, thus reducing the time and resources needed while maintaining customization capability through template selection and modification.
Solution Approach 2:
The patent utilizes parameter changes by allowing templates to be dynamically adjusted through configuration files that modify specific parameters. This enables the system to adapt standardized templates to individual client needs by changing configuration parameters rather than manually reconfiguring entire systems, balancing customization with efficiency.
2Productivity
If a VoIP service provider uses standardized configurations for all clients, then management becomes simpler and faster, but the ability to meet specific client requirements is reduced
Solution Approach 1:
The patent applies universality by creating multi-functional templates that can serve multiple client types and requirements. These templates are designed to be universally applicable across different business entities while containing configurable parameters that allow customization. A single template framework thus serves multiple purposes, improving productivity without sacrificing adaptability.
Solution Approach 2:
The patent uses segmentation by dividing the telecommunication service configuration into modular template components. Each template represents a discrete, configurable unit that can be independently selected and adjusted. This segmentation allows the system to efficiently deploy standardized services while enabling targeted customization of specific segments to meet individual client requirements.
3Adaptability or versatility
If frequent adjustments and reconfigurations are made to accommodate changes in employee communications equipment, then the service remains current and useful, but the burden on the service provider increases
Solution Approach 1:
The patent applies self-service by enabling clients to perform their own configuration adjustments through the template system. When equipment changes occur, clients can modify their own template configurations without requiring service provider intervention, thus maintaining equipment compatibility while reducing the management burden on the provider.
Solution Approach 2:
The patent uses preliminary action by preparing multiple template variants that anticipate different equipment scenarios. When equipment changes occur, the provider can quickly switch between pre-prepared templates rather than creating new configurations, reducing management complexity while maintaining adaptability to various equipment types.
Data Source
AI summary
Certain aspects of the disclosure are directed to template-based configuration and management of telecommunications services. According to a specific example, a server is provided comprising one or more computer processor circuits configured to interface with a remotely-situated client entity using a first programming language. The server includes a provisioning circuit and a call control circuit. The provisioning circuit is configured to identify a provisioning template for at least one extension for a client entity, and configure the extension for one or more call processing functions. The call control circuit is configured identify at least one call control template written in a second programming language. The call control circuit is further configured to control call routing for communications (e.g., VoIP telephone calls) by executing the call control template, and to implement one or more call processing functions specified by the call control template as being conditional upon retrieved data.